Skills
Onboarding & Training Facilitation
Project & Program Management
Client Relationship Management
Customer Success & Communication
Cross-Functional Team Leadership
Stakeholder Engagement
Training Needs Analysis
Customer Retention Strategies
Data-Driven Customer Support
Strategic Planning & Execution
Cross-Functional Collaboration
Client Engagement Strategies
CRM (Salesforce, HubSpot)
Project Management (Asana, Microsoft Project, Kanban methodologies)
Video conferencing tools (Microsoft TEAMS, Loom, Confluence)
About
Strategic professional with a strong background in client engagement, curriculum design, and stakeholder coordination across diverse learning environments. Adept at facilitating cross-functional collaboration, delivering high-impact training through video-based tutorials and live sessions, and guiding strategic planning aligned with institutional goals. Skilled at leveraging user insights to proactively resolve issues, personalize support, and foster lasting client relationships. Recognized for increasing student engagement, mentoring new educators, and leading initiatives that resulted in measurable performance gains and high satisfaction across stakeholder groups.
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