Skills
Skills Summary
• EdTech & Digital Learning Support
• Customer Success & Learner Engagement
• Data Analysis (Python, SQL, Excel, Google Sheets)
• Salesforce, HubSpot, Jira, Google Workspace
• Digital Campaigns (Email/SMS)
• Client Onboarding & Relationship Management
• Cross-Functional Collaboration
• Customer Advocacy & Problem Solving
About
Customer success professional with over 4 years of experience in EdTech and digital learning environments, specializing in client onboarding, engagement, and retention. Skilled in managing customer lifecycles from enrollment to completion, providing technical support, and driving program outcomes through proactive communication and data insights. Adept at collaborating with cross-functional teams, maintaining CRM systems, and solving problems with empathy and efficiency. Passionate about leveraging technology to improve learner experiences and support mission-driven education initiatives.
Profile Photo
