Marcie F.

Skills

Google Suite, Planhat, Slack, Salesforce, Confluence, Customer Success, renewal execution, results strategy, expansion opportunities, communication, collaboration, adaptability, remote work

About

I’m a strategic and relationship-driven Customer Success professional with a background in education and a passion for empowering customers through meaningful training and impactful results. With years of experience supporting high-volume portfolios and managing client relationships, I thrive at the intersection of communication, enablement, and business growth.

At LearnUpon, I lead customer training initiatives, develop results-focused success strategies, and manage a portfolio of 800+ accounts as part of a small team. I collaborate cross-functionally and directly with customers to optimize their use of the LMS platform, demonstrating measurable business outcomes and driving customer retention. From managing renewals and identifying expansion opportunities to creating customer newsletters and special projects like revenue recovery efforts, I’m dedicated to delivering value at every touchpoint.

Previously, I served as the main point of contact for custom eLearning development projects, overseeing quality assurance, managing timelines, and facilitating training. My foundation in education strengthens my ability to translate complex systems into practical, human-centered solutions and fosters a commitment to growth and development.

I lead with empathy, facilitating a supported customer journey with a consistent goal: to help people succeed with confidence.