Marissa M.

Skills

Mergers & Acquisitions (M&A)
Product Vision
Positioning (Marketing)
Data Analysis
Finance
Relationship Building
Performance Metrics
Project Development
Strategic Business
Operational Analysis
Decision-Making
Launches
Legal Requirements
Product Launch
Key Performance Indicators
Organizational Leadership
Strategic Initiatives
Project Management Office (PMO)
Strategy
Change Management
Business Strategy
Training & Development
Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO)

Vendor Management
Vendor Management

Project Management
Project Management

Customer Satisfaction
Customer Satisfaction

Hospitality Management
Hospitality Management

Leadership
Leadership

Call Centers
Call Centers

Business Transformation
Business Transformation

Customer Experience
Customer Experience

Sales
Sales

Strategic Planning
Strategic Planning

Sales Management
Sales Management

Hiring
Hiring

Account Management
Account Management

Performance Management
Performance Management

Revenue Analysis
Revenue Analysis

Recruiting
Recruiting

Budgets
Budgets

Forecasting
Forecasting

Operations Management
Operations Management

Hospitality Industry
Hospitality Industry

Customer Retention
Customer Retention

Inventory Management
Inventory Management

Retail
Retail

Human Resources
Human Resources

Food & Beverage
Food & Beverage

Income Statement
Income Statement

Workforce Management
Workforce Management

Business Process Improvement
Business Process Improvement

Team Building
Team Building

Customer Service
Customer Service

Time Management
Time Management

Management
Management

Training
Training

Employee Training
Employee Training

Team Leadership
Team Leadership

Coaching
Coaching

Employee Relations
Employee Relations

Leadership Development
Leadership Development

Organizational Development
Organizational Development

Talent Management
Talent Management

Employee Engagement
Employee Engagement

Cross-functional Team Leadership
Cross-functional Team Leadership

Hospitality
Hospitality

Hotels
Hotels

Profit
Profit

P&L

About

Learning and Development, Organizational Change, and Product Strategist with 15+ years of experience applying PMI, Six Sigma, Agile, Prosci, Applied Behavior Analytic, and ADKAR methodologies to meet organizations where they are. I design dynamic solutions for C-suite professionals, enabling them to reset and execute post-private equity acquisition or to improve option value and overall ability to deliver. My detailed analysis of operational processes uncovers inefficiencies that, once optimized, result in significant EBITDA flow-through.

My hospitality heart is what drives me to deliver solutions that keep individuals focused, aligned with the organization’s desired change, motivated to inspect their work habits, and adapt to creating business value. People are at the heart of everything that we do, and every solution I design includes individual and organizational change elements.

I have strong roots in setting the strategic vision for adult learning and development, customer care, workforce and global project management across multiple industries including hospitality, healthcare, IT, non-profit and retail enabling me to create innovative yet well-rounded solutions.