Matthew H.

Skills

Strategic Customer Success • Senior Individual Contributor (IC Track) • Enterprise & Higher-Ed Accounts • Customer Enablement & Adoption • Onboarding & Implementation Strategy • Data-Informed Account Health • Cross-Functional Influence • Training & Enablement • Education & Academic Operations Literacy • Executive-Level Partnering

About

Senior EdTech and SaaS professional with 15+ years of experience driving customer adoption, engagement, and long-term value across education-focused platforms. Currently operating in a senior individual contributor role, leading strategic initiatives, enterprise customer relationships, onboarding programs, and enablement efforts — without direct people management. Known for translating complex systems into practical workflows, partnering closely with institutional leaders, and driving outcomes at scale while maintaining a sustainable work-life balance.