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Experienced customer success leader skilled in onboarding, activation, and scaling manager-led teams through data-driven processes, playbooks, and KPI oversight. Adept at escalation management, cross-functional partnership, and translating complex requirements into clear workflows that improve time-to-value, adoption, and customer satisfaction.
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Customer success and operations leader with 22+ years of experience scaling onboarding and activation teams, building manager-led organizations, and driving early lifecycle outcomes in regulated environments. Known for reducing time-to-value, standardizing playbooks, and partnering cross-functionally to deliver retention, adoption, and predictable customer outcomes at scale.
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