Skills
● Account Growth and Retention
● Calm Under Tense Situations
● Communication & Transparency
● Customer Success Management
● Data-Driven Instruction
● Differentiated Instruction
● Documentation and Organization
● Group Leader
● Leadership & Management
● Multitasking & Organization
● Performance Analysis
● Problem Resolution
● Public Speaking
● Relationship Building
● Self-Motivator
● Time & Task Management
● Training and Enablement
● Team Collaboration & Management
About
Customer Success & Sales Professional with 15+ years of experience driving account growth, adoption, and retention. Proven record of building consultative relationships, identifying opportunities, and delivering tailored solutions that improve outcomes for diverse stakeholders. Skilled in managing the full customer lifecycle from onboarding through renewal, partnering cross-functionally to exceed expectations and increase customer retention. Experienced in training and enablement that accelerates customer adoption and strengthens long-term engagement.
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