Skills
Customer Success
Student Success Coaching
Product Management
Learning Management Systems (Canvas)
CRM Systems (Salesforce, AdRx)
Community Engagement Platforms (InScribe)
Data Analytics
User Experience (UX) Feedback
Training Content Creation
Documentation & User Guides
Digital Communication
Process Improvement
Virtual Student Support
Remote Team Collaboration
Cross-Functional Collaboration
Project Coordination
Microsoft Office Suite (Word, Excel, Outlook)
Slack
Microsoft Teams
LMS Administration
AI Tools for Content Creation
About
Experienced student success professional with 10+ years supporting fully online learners in higher education. Skilled in using digital tools and platforms such as Salesforce, Canvas, InScribe, and AdRx to deliver proactive, data-informed advising and engagement. Background in virtual event facilitation, peer community building, CRM management, and cross-functional collaboration. Passionate about educational technology and eager to transition into an ed-tech role focused on customer success, institutional partnerships, or product engagement.
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