Skills
Customer Success: Building and nurturing relationships, driving adoption of solutions, ensuring client satisfaction, managing client portfolios
Project Management: Budget management, data analysis, end-to-end program management, event planning & coordination, process improvement & training, project planning, resource allocation, strategic planning
Communication: Excellent oral and written communication skills, public speaking, relationship building, stakeholder engagement
Compliance & Risk Management: Compliance standards, compliance investigation, policy interpretation, risk identification & remediation
Technical Skills: CRM (Salesforce), Adobe Creative Suite, Canva, Google Suite, Microsoft Office, Slack, Social Media Marketing
Community Engagement: Community building, mentorship programs, peer-to-peer learning initiatives, student retention
About
Seasoned Program Manager with 8 years' experience, adept in stakeholder engagement and team leadership, seeking to leverage skills in a new Program Manager role. Successfully managed events, mentorship programs, and compliance at top universities, driving significant increases in satisfaction and participation. Proven ability in strategic planning, process improvement, and fostering collaborative environments for optimal project outcomes.
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