Mia D.

Leader in B2B SaaS Customer Experience, Technical Support, Onboarding, Success, and Education

Gaithersburg, Maryland, United States

Skills

CRM Systems (Hubspot, Salesforce), Technical Documentation, AI, Google Suite, HelpScout, HTML & CSS, JavaScript, JIRA, Looker, MailChimp, MS Office, NiceReply, Notion, SendGrid, Slack, Trello, Wordpress, Zapier, Zendesk, Zoom, Customer Success Management, Client Onboarding & Implementation, Technical Support, Relationship Building, Training Development & Delivery, Process Optimization, Strategic Planning, Upselling & Retention, B2B SaaS, Customer Journey Optimization, Technical Solution Configuration

About

Customer Experience leader with 10 years diverse experience, including over 5 years focused on shaping CX processes in B2B SaaS. Known for driving customer satisfaction and improving operations. Skilled in technical support, customer success, onboarding, and developing effective training programs for customers and internal teams. Excels at standardizing processes, leveraging customer experience as a competitive differentiator, and leading high-performing remote teams. Draws on an educational background to create valuable resources and support strategic growth. Dedicated to visionary leadership and ongoing improvement.