Molly H.

Skills

• Business Process Analysis and Optimization
• Requirements Gathering and Documentation
• CRM Systems (Salesforce)
• Data Governance and Reporting
• Stakeholder Engagement and Communication
• Cross-functional Team Collaboration
• Change Management and Training
• UAT Coordination and Issue Resolution
• Project Coordination and Agile Methodologies
• KPI Tracking and Performance Metrics
• Instructional Writing and Knowledge Management

About

Experienced Systems Business Analyst with 25+ years in technology and nonprofit education sectors, including 10+ years in sales and revenue operations. Proven success in business process analysis, requirements gathering, stakeholder engagement, and CRM system optimization. Certified Salesforce Administrator with a strong background in data governance, cross-functional collaboration, and change management. Adept at translating complex business needs into scalable technical solutions and driving operational efficiency through data-driven insights.