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Nick L.

Customer Success Manager
Wilmington, North Carolina, United States
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Skills

Training, Account Growth
CRM & Data Tools: HubSpot, Salesforce, Oracle RightNow, Excel, Remedy ITSM, Ubuntu
Communication & Leadership: Stakeholder Management, Team Coaching, Conflict Resolution, Cross-Functional Collaboration
Technical & Process Management: SaaS Lifecycle Support, Process Optimization, Data Analysis, Technical Troubleshooting

About

Customer Success Manager with a proven track record of building trusted client relationships, leading cross-functional initiatives, and improving customer outcomes across SaaS, education, and service industries. Experienced in onboarding, account growth, CRM optimization, and data-driven performance management. Known for balancing empathy with accountability and driving engagement through clear communication, process improvement, and continuous learning.