Ogechukwu A.

Skills

❖ Technical & Soft Skills: Technical Support, Customer Service / Support, Omni CMS, CRM & PM Tools (Pipedrive, Gantt Chart, HubSpot, Trello, DocuSign, Asana, Zendesk, Salesmate, GoHigh Level, Tido, Monday, Airtable, Resimpli), Communication, Client Relationship Management, Time Management, Database Management, Technical Writing & documentation, Active Directory
❖ Governance, Risk, and Compliance (GRC) & Security: GRC, Security Auditing & Vulnerability Identification, Networking, ISO 27001, NIST 800-53r5, GNS3, Wireshark, Kali Linux, Splunk, IAM
❖ Data Analytics, SEO & Graphic Design: Power BI, SQL, SAP ERP, Python (Pandas, Scikit-learn, Numpy, Matplotlib), Data Pre-processing, VS Code, SEO (Shopify, Amazon), Canva

About

I am a passionate and detail-oriented Technical Support Specialist and Risk & Compliance Associate with years of experience driving secure, efficient, and user-friendly digital solutions across global teams. My background spans cybersecurity, customer support, and GRC, with hands-on expertise in tools like GNS3, Wireshark, PMP tools and CRMs such as Zendesk, HubSpot, and Pipedrive. I’ve led and contributed to high-impact projects involving NIST 800-53R5 control mapping, data protection aligned with ISO 27001, and fraud mitigation across platforms like Shopify, Amazon, and Discord. From improving emergency response operations in Telecommunications to enhancing privacy compliance and digital engagement, I bring a unique blend of technical know-how and human-centered thinking. I’m passionate about securing systems, optimizing user experiences, and turning complex problems into practical, scalable solutions.