osasumwen H.

Skills

Customer Success & Account Management: Account Management, Customer Success, Client Business Reviews, Customer Lifecycle Management, Retention & Churn Mitigation, Onboarding & Implementation, Value Realization Strategy
Sales & Revenue Strategy: Expansion Revenue, Revenue Forecasting, Quota Attainment, Upselling & Cross-selling, Salesforce, SaaS Solutions
Operations & Performance: KPI Reporting & Dashboards, Cross-functional Alignment, Escalation Management, Workflow Optimization, Regulatory Compliance

About

Performance-driven Customer Success Manager with over 11 years of professional experience in account management and client-facing operations. Expert at driving SaaS solution adoption and high dollar-over-dollar renewal rates through strategic client business reviews and proactive value realization. Proven track record of owning 25+ high-value accounts, managing complex customer lifecycles, and leveraging Salesforce to hit performance quotas and expansion revenue targets.