Paige D.

Customer Success Manager | Change Management Specialist | Implementation Coach | Translating Complex Educational and Technical Concepts into Impactful Strategies that Improve Learning Outcomes and User Experience.

St. Peters, Missouri, United States

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Skills

• Customer Success Management
• Customer Retention Strategies
• Stakeholder Engagement Strategies
• Post-Implementation Support
• Reporting & Data Analysis
• Change Management Support
• Product Adoption Strategy
• Strategic Account Management
• Stakeholder Communication
• Learning Management Systems
• Cross-Functional Collaboration
• Technical Troubleshooting

About

Strategic and adaptable professional with a strong foundation in education, instructional design, and technology integration, dedicated to building exceptional client experiences and driving sustainable outcomes. Experienced in guiding cross-functional teams through curriculum transformation, platform adoption, and professional development aligned with organizational goals and evolving learning standards.

I have led the development of multi-modal instructional ecosystems that integrate gamification, experiential learning components, visual learning tools, and AI-driven platforms. These designs have supported diverse literacy profiles and contributed to a 46% increase in STEM performance and a 40% improvement in ELA proficiency across cohorts of more than 60 students. By leveraging data analytics, I have been able to identify learning gaps, pivot instructional strategies in real time, and deliver meaningful improvements in engagement, which rose by 36% as a direct result of targeted content
delivery and performance-based interventions.

Moreover, I have co-directed a comprehensive multimedia yearbook initiative that not only expanded stakeholder participation but also increased revenue generation through enhanced engagement strategies. Participated in a PBIS Tier 2 committee, designing targeted behavioral interventions using predictive analytics to improve retention and success
indicators.

Known for my ability to translate complex technical concepts into accessible, actionable language, I excel at bridging communication between technical and non-technical audiences. Thrive in environments where collaboration, continuous learning, and meaningful impact intersect.

Passionate about creating equitable, engaging, and effective learning experiences that align with user needs and organizational objectives. Contact me today at prosenmiller@gmail.com.