Rikki J.

Skills

Client Onboarding & Enablement, Customer Communications, Data-Driven Insights,

About

Strategic and customer-centric professional with a strong foundation in account management, client onboarding, product training, and stakeholder engagement. Proven success in optimizing customer adoption and retention through data-driven insights, proactive communication, and continuous support. Adept at building strong relationships, identifying upsell opportunities, and aligning client goals with product functionality to ensure long-term success. Experienced in training delivery, process
improvement, and managing key customer accounts across diverse platforms and services.