Samuel S.

Skills

Customer Success Management, Strategic Account Management, Partner Success, Client Relationship Management, Executive Stakeholder Management, Customer Retention Strategy, Customer Engagement Strategy, Renewal Support, Customer Health Monitoring, Customer Journey Management, Voice of Customer (VoC), Customer Advocacy, Success Planning, Customer Onboarding Strategy, Customer Enablement, Account Growth Strategy, Escalation Management, Risk Identification and Mitigation, Consultative Selling, Relationship Building, Influence Without Authority, Cross-Functional Leadership, Program Management, Project Management, Implementation Management, Change Management, Operational Excellence, Process Improvement, Workflow Design, SOP Development, Requirements Gathering, Prioritization, Roadmapping, Launch Planning, KPI Definition and Tracking, Operational Reporting, Root Cause Analysis, Issue Triage, Data-Driven Decision Making, Trend Analysis, Insights Reporting, Coaching and Mentorship, 1:1 Coaching, Training and Facilitation, Workshop Design and Delivery, Adult Learning Principles, Learner/Member Support, Communication Skills (Written + Verbal), Presentation Skills, Meeting Facilitation, Conflict Resolution, Negotiation, Knowledge Base Strategy, Self-Service Support Optimization, AI Tool Evaluation, AI Workflow Enablement, Prompt Engineering (Business Use), AI Training Program Design, AI Adoption Enablement, Process Automation (RPA Awareness), Conversational AI Support (CX Operations), Salesforce (CRM), Zendesk (Support Tools), Jira/Confluence/Asana/Monday.com (Project Tools), Looker (Dashboards), Google Workspace, Excel, DEIB Awareness, Inclusive Communication, Cultural Competency, Higher Education Partnerships, Student Success Strategy, Learner Experience (LX)

About

I’m a Customer Success and Growth Strategist who’s equal parts relationship-builder and problem-solver. At Guild, I support Fortune 100 employee portfolios through holistic consulting and cross-functional work that drives real outcomes like a 27% lift in stakeholder engagement and a 78% increase in member success and retention through an early intervention initiative.

I also bring a practical AI mindset. I’ve evaluated, tested, and rolled out AI tools and built an adoption program that helped 100 teammates streamline workflows, improve performance, and strengthen member retention