Sarah W.

Skills

Google Workspace • Zoom • Slack • Excel • Zendesk • Canva

Detail-oriented • Organized • Proactive communicator • Empathetic team player • Self-starter

About

As a Tutor Manager at Littera, I successfully led and supported a team of over 250 remote tutors in a fully virtual, fast-paced educational environment. I was responsible for ensuring effective delivery of tutoring services. I handled onboarding and training, provided individualized coaching, and built strong, trust-based relationships with team members through clear, professional communication across video and email platforms.

My role required a high level of independence, adaptability, and learning agility as priorities and program needs evolved month to month. I consistently demonstrated the ability to work through ambiguity, adjust workflows, and adopt new tools or processes quickly. I also collaborated cross-functionally with school partners and internal teams to support program success.

In addition to operational management, I cultivated a positive, approachable leadership style that kept remote teams engaged and supported. I’m proficient in Microsoft Office, Google Suite, and a variety of EdTech platforms. My experience reflects progressive growth in virtual team leadership, operations, and customer-facing collaboration.