Shoua M.

Skills

Customer Success Management; Program Implementation & Strategy; Learning & Development (L&D); Enterprise Data Reporting; Compliance; Equity & Inclusion Leadership; SaaS / EdTech Platforms (Zendesk, LMS); Strategic Planning & Execution; Leadership Coaching & Development; Stakeholder Engagement; & Change Management

Account Management (Enterprise / Education)

Instructional Design & Facilitation

Data Analysis & Continuous Improvement

DEI Program Development

Organizational Leadership

About

Passionate about bridging the gap between education and innovation, I bring 25 years of experience leading instructional programs, developing high-impact training, and managing cross-functional projects that drive student, educator, and organizational success.

Today, I’m leveraging that experience to help mission-driven companies and corporate teams scale impact—whether through customer success, leadership development, implementation, learning and development, or strategic operations.

Recent highlights include:

*Managing $9M+ in enterprise accounts with 75–80% renewal and expansion rates.

*Designing and leading Executive Business Reviews that boosted program adoption by 20%.

*Increasing multilingual learner proficiency by 15% and expanding inclusion learning time by 50% for students with EBD Level 3 IEPs.

My superpowers: Translating complex problems into actionable solutions, building relationships across diverse teams, developing leaders, and designing engaging, accessible learning experiences.

Tools I use: Salesforce | Zendesk | Slack | Google Suite | Learning Management Systems | Data Dashboards

Let’s connect if you’re looking for a results-oriented collaborator who brings empathy, strategic thinking, and an unwavering commitment to equitable access to opportunity.