Ted G.

Skills

Technical & Platform Skills
Technical Support • Tier 1–2 Troubleshooting • Root Cause Analysis • Ticketing Systems • Remote Support • Device Diagnostics • Application Troubleshooting • Platform Onboarding • Digital Adoption • CMS Management • Kajabi • WordPress • Squarespace • HubSpot CRM • Google Analytics • LMS Support • Knowledge Base Creation • Web Content Updates • HTML/CSS/JavaScript (Basic) • Data Reporting • G Suite • Microsoft Office • Adobe Creative Suite

Customer Experience & Support
Customer Service • Client Relationship Management • Account Management • Customer Retention • Customer Education • De-escalation • Consultative Problem Solving • First-Call Resolution • Cross-Functional Collaboration • Communication (Technical & Non-Technical) • Process Improvement • Service Delivery Optimization • Documentation Best Practices

Training, Coaching & Enablement
Platform Training • User Enablement • Facilitating Workshops • Technical Training • Instructional Support • Adult Learning Principles • Change Management • User Behavior Analysis • Reducing Recurring Issues • Training Material Development

Operational & Analytical Skills
Workflow Optimization • Pattern Recognition in Support Data • KPI Tracking • Issue Trend Analysis • Quality Assurance • Operations Support • Escalation Management • Vendor Coordination • Systems Integration • Agile Methodologies

Digital Content & Production Skills
Video Tutorial Production • Screen Recording for Training • Digital Media Editing • Educational Content Creation • Online Course Delivery • CMS Content Structuring

Soft Skills (High-Value for CX & Support Roles)
Clear Communication • Empathy • Patience • Active Listening • Time Management • Problem Solving • Critical Thinking • Adaptability • Collaboration • Conflict Resolution • Professional Writing • Prioritization • Reliability

About

I’m a client relationship and technical support professional with 5+ years of experience helping users, educators, and customers get unstuck quickly and confidently. My work sits at the intersection of customer experience, technology troubleshooting, and clear communication. I specialize in translating technical issues into practical solutions that feel human, timely, and reassuring.

Across education, SaaS-style environments, and large-scale contact centers, I’ve built a track record of strengthening trust, improving workflows, and reducing recurring issues. My approach blends consultative problem-solving, data-informed decision-making, and relationship-first communication.

Core strengths include: resolving complex support cases, guiding customers through new platforms, creating documentation that reduces ticket volume, and collaborating cross-functionally to improve both product and process.