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TRAVIS H.

Experience Customer Support Leader
Chicago, Illinois, United States
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Skills

Strategic Thinking • Client Services Management • Customer Support • Artificial Intelligence (AI) • Chatbot Design • Microsoft Office • Atlassian • SalesForce • PeopleSoft • Intercome • Slack • Red Hat Linux • Tableau • Amazon Web Services (AWS) • Banner, Blackboard Learning Management System • Kaltura Media Platform

About

Client-centric Director of Technical Support with an extensive track record of building white glove support experiences and improving Customer Satisfaction (CSAT) in the EdTech B2B SaaS software companies specializing in Learning Management Systems (LMS), Disaster Recovery (DR), Onboarding, Service Delivery, and Infrastructure Management for Fortune 500 clients.