Skills
Customer Success, Client Relationship Management, Program Management, Project Coordination, User Onboarding, Account Management, Stakeholder Communication, Cross-Functional Collaboration, CRM Tools (e.g., HubSpot, Salesforce), Technical Support & Troubleshooting, Operations Management, Data-Driven Decision Making, Classroom Management, Student Engagement, Educational Technology Tools, Teacher Training Support, K–12 Education, Curriculum Support, Learning Management Systems (LMS), HubSpot, Salesforce, Google Workspace, Zoom / Google Meet, Slack, Asana / Trello / Notion, Figma (basic proficiency)
About
Relationship-driven professional with 5+ years’ experience in account management, customer success, and client services within SaaS, marketing, and education. Skilled in onboarding, client retention, and cross-functional collaboration, with a proven track record of:
• 3 major client renewals (including Frontier and L.L. Bean) across directly managed accounts
• 90%+ end-user activation during onboarding
• Up to 45% cost savings through vendor optimization
Strengths include building long-term partnerships, streamlining workflows, and driving adoption of programs and platforms
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