William S.

Skills

Learning Program Management, Instructional Design, E-Learning Development, Training Delivery, Cross-functional Collaborations

About

Empowering Training Program Manager with 9+ years of experience in corporate learning and development. I help companies build engaging training programs that enhance team performance, streamline processes, and improve customer experiences.

Some examples include:

• Led a team of eight instructional designers at Digital Realty, establishing quality and accessibility standards while managing large-scale training projects for ServiceNow and Salesforce.

• Designed instructional content for global support advisors at Electronic Arts, covering Salesforce, product knowledge, soft skills, and technical troubleshooting.

• Developed and facilitated AppleCare Mentor training programs at Apple, coaching trainers and enhancing new hire onboarding for technical advisors.

I get excited about opportunities where I can innovate learning strategies, develop high-impact training programs, and support teams in reaching their full potential.

I love connecting with new people—you can reach me at brad_self@icloud.com.