yanmengshu y.

Skills

Client Success & Relationship Management: Full-Cycle Account Management, Onboarding, Retention, Consultative Service, Conflict Resolution
Operations & Tools: CRM Rollout, Notion, Google Suite, Calendly, Vendor Management, Budget Oversight, Cross-Functional Collaboration
Languages: English & Mandarin (bilingual professional fluency)

About

I managed a portfolio of high-demand family clients while finishing school full-time. I handled everything from sourcing and onboarding to contracts and long-term retention. A big part of my role was stabilizing high-pressure situations—like emotional outbursts—and turning them into trust-building moments with parents. That experience translates directly into client success and account management.