About ConexED

At ConexED, we believe in the transformative power of education. It can open doors and opportunities to those who pursue their dreams of receiving a degree, certificate, or ongoing training provided by the incredible community colleges and universities across this country. Everyone should have access to a better education, and technology should meet the needs of today's students. That is where we come in. We provide innovative and next-generation technology to higher education institutions.

What We’re Looking For

ConexED is seeking an experienced and knowledgeable Partner Success Manager to support key clients and help develop and expand client relationships. Partner Success Managers perform a critical role on our Partnerships Team and report to the VP of Partnerships. The Partner Success Manager serves as the primary business contact for the client and is ultimately responsible for client success and satisfaction.

In addition, the Partner Success Manager will build positive relationships with clients and encourage new and repeat business opportunities based on client needs. A wide degree of self-governance, creativity, and latitude is expected. If you are mission-based and are passionate about student success, this position is for you!

Position Location:

Salt Lake City, UT (hybrid)

Responsibilities:

Develop and maintain strong relationships with roughly 35 partner institutions, serving as their primary point of contact and trusted advisor.
Collaborate with partner institutions to understand their staff and student success goals, objectives, and challenges and develop tailored plans based specifically on their needs.
Conduct regular check-ins and meetings with partners to assess their satisfaction, gather feedback, and identify opportunities for improvement and expansion.
Monitor partner performance metrics and KPIs, analyzing data to identify trends, insights, and areas for optimization to assist your partners.
Proactively identify and address any issues or concerns raised by partners, serving as an escalation point for problem resolution and ensuring a high level of client satisfaction.
Collaborate cross-functionally with internal teams, product development, implementation, and client support to coordinate efforts and deliver exceptional partner experiences.
Develop and execute strategies to maximize partner retention and expansion, including renewal and expansion management.
Prepare and deliver regular reports to internal stakeholders and leadership, summarizing partner performance, key metrics, and strategic initiatives.
Stay informed about industry trends, competitor offerings, and market developments, leveraging insights to enhance partner engagement strategies and tactics.
These responsibilities can be adjusted or expanded based on the specific needs and goals of ConexED and our partners.
Provide virtual learning opportunities to your partner institutions via webinars that focus on areas of interest by your partner institutions.
Track comprehensive risk identification and management framework to minimize churn, taking into account key partnership success factors: adoption, engagement, value, etc.
Participate as a team member on large projects and engagements when necessary including ConexED’s Annual User Conference and industry conferences.
Follow project management best practices, including but not limited to time management, development and maintenance of project plans, and clear communication.
Act as a strong advocate for partners within the company, championing their interests, needs, and successes to drive long-term relationships and mutual success.
Contribute to special projects and strategic initiatives as assigned.

Basic Qualifications:

Bachelor's degree or commensurate experience required.
5 years experience in account/client management.
Strong attention to detail, follow-up, and overall organization.
Ability to prioritize tasks and thrive in a fast-paced, deadline-sensitive environment.
Strong verbal and written communication skills.
Fluent presentation skills.
Demonstrates a consultative approach.
Thoughtful, creative, and proactive problem-solving skills.
Learn new processes and technologies quickly.
Ability to travel up to 10% of the time - occasional travel to partner institutions and conferences.

Ideal Qualifications:

2-5 years of SaaS experience in account management, client success, or sales roles within the education or edtech industry.
2-5 years of contract negotiation experience.
Strong understanding of the education landscape, including trends, challenges, and opportunities within the industry.
Familiarity with education technology solutions, learning management systems (LMS), student information systems (SIS), and other edtech tools and platforms.

Benefits:

Annual base salary: $70K-90K, plus additional comp incentives.
100% employer-provided medical and dental care.
401K match.
And more

ConexED

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Partner Success Manager