Impact Manager

Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Position Overview City Year is seeking an Impact Manager (IM) in Phoenix to join our start-up operations in Phoenix to lead and develop a team of City Year Student Success Coaches (SSCs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to the Managing Director of Start Up in Phoenix and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support the growth of the Student Success Coaches. Job Description City Year is seeking an Impact Manager (IM) in Phoenix to join our start-up operations in Phoenix to lead and develop a team of City Year Student Success Coaches (SSCs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to the Managing Director of Start Up in Phoenix and working from a partner school(s), the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will support the growth of the Student Success Coaches. This may be the job for you if: You lead through your connections with others, create spaces where individuals can flourish and grow, and support them to find meaning in their work. You are always learning. You work on your own growth and development and authentically model that work for those you lead. You are a collaborative worker with a strong sense of ownership over your success, strategy to get there, and organization to execute on your plans. You have an entrepreneurial mindset and are both comfortable and confident managing the challenges and opportunities that arise with new initiatives. Active City Year Corps or Staff members must login to Workday/cyresource to apply internally. Application Instructions: Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Location: Phoenix, AZ (office and school based) Job Responsibilities: Student Success Coach Management & Experience Hire, manage, coach, and develop up to 12 Student Success Coaches at one of two school partners, where they achieve service performance and standards requirements while reaching their leadership development potential. Build Conditions for Success in our Schools Build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders. Manage implementation of partnership agreement between the school and City Year. Ensure the necessary conditions and resources are in place for their team of SSCs to deliver attendance, behavior, and course performance interventions for students. Supporting the Launch of Phoenix During Phoenix’s pilot year, this role will work closely with the Managing Director of Start Up to help build the core systems and practices needed for a new site to run effectively. This may include supporting fundraising activities, strengthening operational capacity, assisting with hiring and onboarding new team members, facilitating meetings or workshops, and taking on additional responsibilities as new needs or challenges arise. Because the work will evolve throughout the pilot year, the Impact Manager must be comfortable navigating ambiguity, solving problems quickly, and contributing to a growing and changing environment Service Delivery & Impact Implement City Year’s model with a high degree of quality to a targeted group of students at the right time, at assigned schoolhouse(s). Make data-informed decisions to ensure tutoring, classroom support, afterschool programs, and school-wide initiatives align with the shared goals of the school/City Year partnership. Local and National Organizational Initiatives Support with recruitment of SSCs in partnership with ASU. Assist service projects and other side-wide designated events. Support other community engagement and fundraising efforts. What does a typical day look like? Start of day centering meeting with team Observe and share feedback with SSCs providing interventions for students Review Student Achievement data Review SSC event plans, student engagement data and offer feedback Individual Meetings with SSCs Coach SSCs through communication challenges and conflict resolution Connect with school administration to review upcoming initiatives and mutual expectations Meet with Managing Director of Phoenix Start Up for your own support Host City Year's potential and current funding partners on a school tour and roundtable End of day centering meeting with team Basic Qualifications Experience building and growing complex professional relationships with a diverse group of internal and external stakeholders. Experience holding people accountable to performance goals and navigating difficult conversations. Experience managing diverse teams, particularly managing teams of early-workforce members. Ability to apply creative problem solving when faced with perceived barriers. Ability to translate mission and vision from organization level to individual level and draw connections between mission and daily work. Ability to navigate complex topics and parse them for specific audiences. Additional Qualifications: 2-3 years of relevant experience, work in the education sector preferred. National service experience is a plus. Benefits: Full-time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. City Year does not sponsor work authorization visas. Compensation The anticipated start date is April 1, 2026 Salary range for this position is $58,000 Benefits Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here. Employment at City Year is at-will. City Year does not sponsor work authorization visas. City Year’s dual mission is to expand educational opportunity for all students and develop the next generation of leaders through national service. Trained teams of City Year AmeriCorps members provide support to students, classrooms and the whole school. Schools that partner with City Year are up to two to three times more likely to improve in English and math assessments, and the more time students spend with AmeriCorps members, the more they improve on academic, cognitive and interpersonal skills— skills that help students thrive in school, college and career. City Year’s 900 staff and 2,000+ AmeriCorps members work and serve in 29 communities across the U.S., including Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in the U.K. and South Africa. A proud member of the AmeriCorps national service network, City Year is supported by AmeriCorps, local school districts and private philanthropy. City Year has been designated a 4-star charity by Charity Navigator since 2003, putting City Year in the top 1% of non-profits nationwide for accountability, transparency and responsible fiscal management, and among the most trustworthy nonprofits in America. At City Year, we sometimes say we work not only “at” City Year, but also “on” City Year, recognizing that the organization, like our world, is constantly evolving and changing. Two things that have never changed: our steadfast belief in the power of young people to change our world for the better; and our aspiration to create positive school and work environments where everyone feels a sense of connection, is supported to do their best work, and is able to learn, contribute, lead and create to their fullest potential. As an equal opportunity employer, City Year is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. Fair Labor Standards Act Family and Medical Leave Act Learn more at www.cityyear.org, City Year’s Facebook page, on X (formerly Twitter), and LinkedIn.