About Learning Without Tears (LWT): We are an ever-growing, family-owned company striving to provide the best education products, professional learning, and digital resources for educators and children. Innovation and collaboration fuel us every day. We live our passion of helping children learn and grow.
Join our mission-driven, dynamic team as we embrace change, excellence, creativity, and simplicity to make a difference in educators' and children's lives. LWT believes in diversity, equity, and inclusion and strives to create a culture of community and belonging. Our employees bring various experiences and perspectives that fuel our passion and innovation and drive our mission.
The Professional Services Coordinator organizes and manages professional service training, including logistical coordination and post-service follow-up with customers and internal teams. With guidance from Professional Services management, this role also involves proactive outreach to new and existing customers to contribute to generating and closing professional services business.
What You'll Be Doing:
- Upon request and with guidance from Professional Services management, support our Customer Success and Sales teams during professional services conversations with customers.
- With guidance from the Professional Services Manager, contribute to learning services revenue targets by building a professional services customer base with guidance from Professional Services management and using proactive outreach.
- Understand customer training needs and guide them through creating a learning plan.
- Follow a customer-focused communication model that includes continual collaboration with sales, presenters, and school sponsors throughout the customer's life to ensure the learning plan is followed.
- Negotiate and coordinate professional service contracts with customers within company parameters.
- Manage all workshop logistics for virtual and in-person professional services, including scheduling presenters, making presenter travel arrangements, generating, and distributing training links, and maintaining the CRM database.
- Complete detailed post-event follow-up, including compiling feedback from the presenter and sponsor, documenting and relaying the feedback to the sales/CSM team, holding a wrap-up meeting when warranted, and providing the sponsor with other training opportunities.
- Maintain a robust knowledge of Learning Without Tears (LWT) curriculum, products, services, and customer base.
- Manage additional projects related to the professional services department as needed. (See appendix)
Your Experience & Qualifications:
- B.A. or B.S. or equivalent work experience.
- 2+ years of experience in meeting/event planning and customer service-related fields, preferably in an education setting.
- Strong verbal and written communication skills.
- Strong organizational skills with the ability to handle multiple projects at once while completing quality work on a timely basis.
- Ability to work both independently and with a team.
- Strong interpersonal skills in dealing with vendors and customers.
- Expertise with MS Office.
- Knowledge of a customer relationship manager database and experience with teleconferencing preferred.
- Strong service orientation.
- Excellent attention to detail.
- Ability to lift to 20 lbs.
- Ability to travel:
- Approximately 2 -4 trips per year.
- Approximately 6 - 10 travel days per year.
- Approximately 3% of working time.
Why Learning Without Tears:
Check out even more reasons why Learning Without Tears is a great place to work.
- Competitive benefits including medical, prescription, dental, vision, short and long-term disability, life insurance, paid family leave, pet insurance, standing desks, flexible scheduling, and more!
- Fun happens with company picnics, health and wellness fairs, Turkey Fry, Yankee swap, pizza and happy hour Fridays, milestone and birthday celebrations, and other surprises!
Apply now at https://www.lwtears.com/join-our-team
Learning Without Tears is an Equal Opportunity and Affirmative Action Employer.
