Technical Solutions Manager

SchooLinks • Full-time • Remote (United States) • $90,000 - $125,000 / year • 3w ago

Fast Facts

SchooLinks is looking for a Technical Solutions Manager to oversee the implementation of their Key Readiness Indicator (KRI) solution, facilitating school districts in tracking student graduation requirements through innovative data configurations.

Responsibilities: Key responsibilities include managing the KRI implementation projects, tailoring solutions to customer needs, configuring product indicators, resolving data issues, and ensuring successful stakeholder engagement.

Skills: Candidates should possess strong project management abilities, technical understanding of data connections, and excellent communication skills, with an emphasis on customer engagement and problem-solving.

Qualifications: 2+ years of experience in a similar B2B SaaS implementation role, with a detail-oriented mindset and an eagerness to proactively address challenges in a fast-paced environment.

Location: This is a remote position, allowing flexibility without the need for in-office presence.

Compensation: $90000 - $125000 / Annually

SchooLinks is seeking a Solutions Manager to join our Solutions Team. This role will focus on implementing our Key Readiness Indicator (KRI) solution to allow districts to track student graduation requirements as defined by the state or district.

Our Key Readiness Indicator product leverages multiple configurable indicators to analyze various student data points, allowing districts to monitor and report on the completion of overarching requirements, such as state-mandated graduation criteria. With hundreds of indicator types and numerous ways to configure requirements, the solution is designed to meet each customer’s unique needs.

In this role, you’ll be responsible for overseeing the implementation of this product from start to finish, working alongside each customer’s Customer Success Manager. You’ll manage a diverse book of business, including school districts of different sizes and in different regions.

This role requires strong customer engagement skills, understanding and analyzing customer data, and proficiency in learning and applying a broad range of technical configurations. You will work to identify and implement the best solutions to meet each customer’s specific requirements, leveraging the available configurations. Additionally, you’ll develop creative solutions for complex customer needs and communicate technical concepts in a clear, accessible manner.

Your responsibilities will include…

Own and drive the project management for KRI implementations in your scope, including ensuring the right tasks are getting done, and the status of each implementation is reported correctly
Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
Hands-on configuration of indicators (set up and configure indicators, triage data)
Understand data dependencies and help resolve data issues
Understand the broader product and how it works in relation to KRI
Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
Work with Customer Success to collaborate on customer interaction, escalation, and timelines
Continuously define and document problems and challenges faced by our partners
Assist the Product team with quality assurance and improvement of the product
2+ years experience as an implementation specialist or similar role in a B2B SaaS company
Strong project management skills (understand task dependencies/sequence and manage of tasks)
Detail-oriented & obsessed with getting the small things right an putting things in order
Loves getting into the weeds to figure something out, but is a fundamentalist when it comes to completing tasks and completing deliverables
Metric driven
Strong technical understanding - Ability to understand the logic and how platform data connections work
Ability to work with data feeds, including reviewing data files, identifying problems
Strong stakeholder management skills
Confident presenting to district stakeholders and motivating them to complete tasks
Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications
Experience with scripting (Python, etc.) and JSON data is a plus but not required
Positive attitude - you can stay optimistic in high stress situations
Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the correct information when needed
100% health care coverage
401K with matching
Dental & Vision
Parental Leave
Subsidized gym membership
Remote work stipend
Annual team offsite

A reasonable estimate of the on track earnings range for this position is $90,000 - $125,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

SchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.