Fast Facts

The College Board is seeking a temporary Test Security Specialist responsible for overseeing investigations into PSAT test security incidents, ensuring compliance with policies and protecting the integrity of test scores.

Responsibilities: The specialist will manage case investigations, analyze data for irregularities, communicate with stakeholders, and provide guidance on score validity while ensuring legal compliance and efficiency in resolution processes.

Skills: Strong investigative and problem-solving skills, proficiency in data analysis and forensics, excellent interpersonal communication, and proficiency in Microsoft Office and Salesforce.

Qualifications: An associate degree is required; a bachelor's degree is preferred. Experience with project management and a collaborative approach to problem-solving is essential.

Location: Remote - North Carolina, United States of America

Compensation: $50 - $50 / Hourly

Test Security Specialist - Temp

College Board – Risk Management 

Type: This is a full-time, temporary position that will last 6 months from the start date.

Location: This is a fully remote role, but candidates who live near College Board offices can be fully remote or hybrid (Tuesday and Wednesday in office).

About the Team 

The Test Security and Score Validity Team at College Board is a close-knit, dedicated team passionate about higher education. This team works closely with broader teams to achieve the overall College Board mission of clearing a path for all students to own their future. The team is committed to ensuring the integrity of College Board tests and works hard to ensure the fairness and accuracy of all test scores, always bearing in mind the protection of our esteemed brand. We pride ourselves on being innovative in our industry by continuously improving our products and services and taking a customer-eccentric approach to remedy student score concerns in a timely fashion. We also partner with various external vendors to support our products and customers.

About the Opportunity  

As a Test Security Specialist focusing on Incident Report Investigations, your primary role will be to spearhead investigations into PSAT test security incidents, ensuring their compliance with our defined policies and assessing if there's compelling evidence that supports score cancellation. You will oversee cases from each test administration, delving into statistical evidence, test day reports, and any available physical evidence to thoroughly understand the situation and make informed decisions. Your role extends to effective communication with students, parents, and student representatives such as attorneys, counselors, and educators while facilitating swift resolution of cases. Your responsibilities will also include collaborative evidence analysis, case determination, and management while maintaining strict adherence to legal requirements and College Board standards and policies. This role ensures that you are part of a process that aligns with the highest levels of fairness, integrity, and security.

In this role, you will: 

Case Management (65%) 

As a vital contributor to the Test Security team, you'll shoulder a critical responsibility in scrutinizing and evaluating individual PSAT scores and tasks. Your role is to discern whether there exists substantial evidence that casts doubt on the validity of such scores or submissions.
You'll assume primary stewardship of ongoing investigations, ensuring that resolutions are attained efficiently, thoroughly, and timely.
You'll be entrusted with the critical responsibility for data management within the Test Security team's case management system. Your duties will encompass overseeing your assigned caseload and guaranteeing accurate tracking and comprehensive reporting of case status metrics to the Test Security team leadership.
Harnessing your proficiency in data forensics and data algorithms, you'llidentify and analyze patterns of irregularity, thereby enabling you to investigate and address PSAT test security concerns with utmost precision.
In the event of test security incidents, you'll spearhead cross-functional tasks across internal and external parties. Your duties include providing specialized expertise in formulating and assessing investigative outcome recommendations for score validity cases, orchestrating larger-scale investigations, and expertly managing sensitive data within strict timelines.

Customer Service (35%) 

This role entails providing timely and supportive communication — both written and verbal — with students, their representatives, and parents about scores under review. You'll serve as a trusted source of insight, educating them about our stringent policies, systematic processes, and effective protocols designed for preventing, identifying, investigating, and managing PSAT incident reports. Our goal is to ensure transparency and build trust, enhancing College Board's reputation for fairness and integrity in all interactions.
As a dedicated advocate for our stakeholders, you'll stay ahead of the curve by maintaining an in-depth understanding of the latest technological advances and emerging best practices related to test security. Your knowledge will directly influence the planning and implementation of security measures for College Board PSAT assessments, always with the aim of meeting our stakeholders' needs and expectations.
You'll diligently record your interactions with customers and stakeholders, creating a comprehensive archive of communications. This meticulous documentation will ensure immediate access to crucial information for future reviews, providing a reliable record of our commitment to thoroughness and transparency.

About You 

Qualifications may include:

An associate degree as a minimum requirement; a bachelor’s degree is preferred.
Strong investigative and problem-solving instincts with analytical abilities to drive decisions and actions.
A record of successfully planning, executing, and completing projects within defined scope, timeline, and budget.
Exemplary organizational and time-management skills.
Excellent interpersonal skills, including a professional and diplomatic demeanor, both domestically and internationally, capable of managing sensitive customer interactions.
A proven ability to work as part of a diverse team, contributing to collaborative solutions.
Experience managing relationships with internal resources, third-party resources, and vendors.
Proficiency in PowerPoint, Word, Excel, and Salesforce.

About Our Benefits and Compensation

College Board offers a competitive compensation program that attracts top talent looking to make a difference in education.

The salary for this position is $50 per hour. You will be paid this rate hourly for time worked.

As a temporary position, this role is not eligible for College Board benefits including medical benefits or paid time off.

You can expect to have transparent conversations about compensation with our recruiters throughout your application process.

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