Manager, Renewals

Litmos • Full-time • Atlanta, Georgia, United States • $110,000 - $130,000 / year • 1w ago

The Manager, Renewals is responsible for leading and managing the renewal team to ensure the successful renewal of customer contracts and subscriptions. This role involves strategic planning, team management, and cross-functional collaboration to maximize customer retention and revenue growth. The ideal candidate will have strong leadership skills, a strategic mindset, and a proven track record in managing renewal processes.

Key Responsibilities:

Team Leadership: Manage and mentor a team of Renewals Specialists, providing guidance, support, and training to ensure high performance and professional development.
Strategic Planning: Develop and implement strategies to optimize the renewal process, improve renewal rates, and increase customer retention.
Process Optimization: Analyze current renewal processes and workflows, identify areas for improvement, and implement best practices to enhance efficiency and effectiveness.
Customer Relationship Management: Oversee customer interactions related to renewals, ensuring a positive experience and addressing any complex issues or escalations.
Performance Monitoring: Track and analyze key performance indicators (KPIs) related to renewals, such as renewal rates, revenue retention, and customer satisfaction. Prepare and present reports to senior management.
Cross-Functional Collaboration: Work closely with sales, customer service, and finance teams to coordinate renewal efforts, address customer needs, and resolve any issues that impact renewals.
Contract Management: Ensure accurate and timely processing of renewal contracts, including reviewing contract terms, negotiating renewals, and managing documentation.
Customer Retention: Develop and execute strategies to enhance customer loyalty and minimize churn. Identify opportunities for upselling or cross-selling additional products or services.
Compliance and Governance: Ensure all renewal activities comply with company policies, legal requirements, and industry standards.
Budget Management: Manage the renewal team’s budget, including resource allocation and expense tracking.

Qualifications:

Education: Bachelor’s degree in Business Administration, Management, or a related field (or equivalent experience). Advanced degree or certifications in management or related areas is a plus.
Experience: Proven experience in a managerial role with a focus on renewals, account management, or customer success. Experience in a leadership role is required.
Skills:Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proficiency in CRM systems and Microsoft Office Suite.
Strong analytical and problem-solving skills.
Ability to develop and implement strategic plans.
Knowledge of contract management and renewal processes.
Personal Attributes:Strategic thinker with a focus on results.
Customer-centric with a commitment to delivering exceptional service.
Ability to work under pressure and manage multiple priorities.
Adaptable and proactive in addressing challenges.

Working Conditions: