Fast Facts
Join Ascend Learning as an Account Manager, where you'll develop sales strategies and manage client relationships in the Northeast territory. Thrive in a flexible, people-first culture focused on transforming lives through innovative educational solutions.
Responsibilities: Develop and implement sales strategies, manage client relationships, maintain account retention, and identify upsell opportunities, while providing exceptional customer collaboration.
Skills: 3+ years of sales account management experience, strong negotiation skills, adept written communication, analytical abilities, and the capacity to build trust with clients.
Qualifications: Bachelor’s degree and experience in account management in a related industry.
Location: Remote work flexibility is offered for candidates residing within the Northeast territory, with travel expected; position based in Portland, Maine, USA.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $70,000 - $100,000.
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.
WHAT YOU'LL DO
As an Account Manager, you’ll develop sales strategies and close business to achieve sales quotas and goals. You’ll be responsible for managing and supporting client needs, including account expansion, upselling, solving problems, identifying risk, and maintaining a large client base within an assigned territory. This position will be responsible for the territory of Connecticut, New Hampshire, and Maine.
WHERE YOU’LL WORK
- This position offers the flexibility of remote work with expectations that you’ll live within the Northeast territory. Travel required.
HOW YOU’LL SPEND YOUR TIME
- Present, sell and close business while addressing client objectives and pain points and proactively collaborate with internal teams to address client requirements, resolve issues while exceeding client expectations
- Build strategic road maps to drive positive outcomes and solutions to meet client needs
- Map client stakeholders, pinpointing champions, users, technical staff, and decision-makers
- Actively manage and nurture the sales pipeline with timely follow-ups and progress tracking
- Maintain and grow existing client relationships, manage account retention including account reviews and utilization reporting, and identify upsell and cross-sell opportunities
- Negotiate and finalize deals, provide customer guidance, and develop growth strategies based on market insights.
- Provide exceptional customer collaboration and guidance, collect implementation details
- Develop and report on sales activity, forecasts, and market dynamics to management
- Conduct strategic reviews to align solutions with clients and stay informed on industry trends to spot new business opportunities
- Leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
WHAT YOU'LL NEED
- Bachelor’s degree
- 3+ years of sales account management experience within industry
- Strong negotiation skills for favorable client deals, this includes the ability to understand the needs and interests of both parties and find mutually beneficial solutions
- Adept written communication for sales documentation
- Ability to build trust and maintain regular contact for upsell/cross-sell opportunities
- Strong analytical abilities are essential for sales data interpretation, trend identification, and strategic decision making
- Up to 50% of travel expected or as required for client success
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- Hybrid work
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
About Ascend Learning
As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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