Fast Facts
InStride is seeking a motivated Sr. Corporate Partner Success Manager to manage strategic clients, develop growth strategies, and drive advocacy while ensuring client satisfaction and retention in a remote or Los Angeles-based role.
Responsibilities: Oversee revenue targets, track success metrics, serve as primary contact for corporate partners, and conduct business reviews while collaborating cross-functionally for enhanced learner experiences.
Skills: Expertise in client relationship management, strategic thinking, communication, analytical skills, and operational excellence; experience in consultative roles and B2B environments.
Qualifications: 5+ years of experience in B2B consulting, customer success, or account management, with the ability to engage at the executive level; or a Master’s degree with related experience.
Location: Remote or Los Angeles, CA, potential travel up to 20%.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $100,000 - $150,000.
What we're looking for:
InStride is currently seeking a highly motivated and driven Sr. Corporate Partner Success Manager responsible for managing our most strategic clients, developing partner growth strategy, delivering on annual targets and retention objectives, identifying expansion opportunities and driving advocacy.
Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners and working closely with cross-functional teams across InStride and our academic network. We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships. This position reports to the SVP of Corporate and Learner Engagement.
Skills we’d love to see you show off:
- Client relationship management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication.
- Strategic Thinking: Able to anticipate clients’ workforce and operational needs and to develop strategies and tactics that leverage InStride’s full capability to meet those needs.
- Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences.
- Analytical Skills: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes.
- Operational Excellence: Demonstrated ability to optimize processes, systems, and tools for enhanced efficiency.
Who you are:
- 5+ years of B2B consulting, customer success, account management or sales experience; OR Master’s degree AND four (4) years of B2B consulting, customer success, management consulting, marketing, or sales experience.
- Demonstrated experience leading and growing customer relationships across a diverse set of organizations, including the Enterprise.
- You bring a customer-first mentality, with a focus on building and nurturing strong, lasting relationships both internally and externally.
- Able to work with all levels of individuals within an organization, up to C-suite leaders, with proven experience supporting high profile clients and executives
- You demonstrate excellent independent judgment, carefully evaluating options and making decisions in the best interest of the company and its partners.
- A creative problem-solver, you excel at envisioning and articulating solutions to complex and evolving customer challenges while identifying opportunities for improvement.
- You possess outstanding interpersonal, verbal, and written communication skills, consistently maintaining a professional demeanor.
- Committed to achieving results, you combine a bias for speed and action with high analytic accuracy and attention to detail.
- You are flexible and willing to travel as needed (up to 20%)
How you will create impact:
Partnership Growth:
- Responsible for ongoing revenue targets through learner enrollments and account growth year over year.
- Delivering and communicating return on investment for our clients throughout the customer lifecycle.
- Track, analyze and communicate key success metrics to develop and execute against goals internally and with our partners.
- Understand key operational elements of program design to ensure successful program growth and expansion.
- Help drive compelling and comprehensive employee engagement strategies to drive awareness and adoption of the learning programs, in partnership with learner engagement experts
Relationship Management:
- Serve as the primary point of contact and account owner for a portfolio of corporate partners.
- Develop and lead key client initiatives across your partners’ organization and drive strategic engagement with them.
- Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partner / InStride relationship.
- Find opportunities for customers to act as advocates (e.g. testimonials, case studies, interviews).
Learner Experience & Success:
- Develop deep subject matter expertise on the end-to-end experience of our learners and corporate partners, identifying potential barriers, challenges and opportunities.
- Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support.
- Collect and synthesize significant feedback to advise on decision-making and product strategy.
Strategic Advice:
- Provide your clients with valued partnership and thought leadership.
- Be a trusted consultant at the executive level and beyond ensuring your partners stay up to date on the latest product features, new academic programs, standard methodologies and key initiatives.
Operational Excellence:
- Establish and lead a cadence of ongoing syncs with corporate partners and drive regular business reviews with leadership to evaluate success and align on upcoming opportunities.
- Understand partner outcomes by communicating with customers, analyze customer health metrics, run Net Promoter Score (NPS) surveys and gather other feedback.
- Maintain up-to-date corporate partner information in Salesforce and other sources of documentation.
- Build presentation materials for various internal and external meetings.
