Customer Service, Membership - Part-time Temporary

SEMI Foundation • Contract • Hybrid in Milpitas, California, United States • $25 - $30 / hour • 2w ago

Fast Facts

SEMI is seeking a part-time temporary Customer Service Membership Representative to assist with membership renewals and support member inquiries for a duration of 6 weeks.

Responsibilities: The role involves proactively contacting member companies for renewals, assisting with the renewal process, and responding to membership-related inquiries via phone, email, and chat.

Skills: 1-2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office and Outlook; familiarity with Teams is a plus.

Qualifications: Experience in customer service preferred.

Location: Based out of Milpitas, CA, US.

Compensation: $25 - $30 / Hourly

Description

Compensation: Minimum $25.00 – Maximum $30.00 per hour (SF Bay Area candidates only)

The exact compensation may vary based upon skills & experience

Although we’re small, we’re mighty and influence and impact society at large positively. At SEMI, we offer opportunities to connect and interact with world leaders, industry legends, and rising stars. We help our members develop public and private policies to strengthen global supply chains and promote business growth and prosperity. Learn and grow professionally through career opportunities such as rotational assignments. Contribute by influencing and impacting an industry that is the foundation for innovation and positive change in areas like environmental sustainability, thought leadership, and workforce development. We take pride in offering work-life balance so you can live your personal and professional life to the fullest.

As an equal opportunity employer, we welcome all to apply.

THE ROLE:

We are seeking a part-time, temporary Customer Service Membership Representative to assist with the renewal of annual membership for our members. This role is crucial in maintaining strong relationships with existing members, ensuring a seamless renewal process, and addressing any membership-related inquiries.

This position is non-exempt, lasting 6 weeks, up to 20 hours per week and reports to the Director of Membership. This position will be based out of Milpitas, CA office.

*** Temporary assignment will run during the month of March and April between the hours of 8am and 2pm***

CORE RESPONSIBILITIES:

Proactively reach out to member companies regarding upcoming membership renewals.
Assist members with the renewal process and account updates.
Respond to inquiries via phone, email, and chat regarding membership benefits, invoices, and renewal deadlines.
Meet required number of member contact attempts to contact per shift

SKILLS PREFERED:

1-2 years experience with great customer service skills
Strong communications skills
Working knowledge of Microsoft office & Outlook- (experience using Teams a plus)

ABOUT SEMI

SEMI is the global industry association representing the electronics manufacturing and design supply chain, connecting over 3,000 member companies and 1.3 million professionals worldwide. SEMI members are responsible for the innovations in materials, design, equipment, software, devices, and services that enable smarter, faster, more powerful, and more affordable electronic products. Since 1970, SEMI has built connections that have helped its members prosper, create new markets, and address common industry challenges together. SEMI maintains offices in Berlin, Brussels, Hsinchu, Seoul, Shanghai, Singapore, Tokyo, Milpitas and Washington, D.C. For more information about SEMI, please visit us at SEMI.org.