Fast Facts
Join Learning Without Tears as a Professional Learning Operations Assistant in Omaha, NE, to support and coordinate professional learning sessions for educators.
Responsibilities: Coordinate over 700 educational sessions annually, manage registrations, provide customer support, and assist with logistical planning.
Skills: Strong communication, organizational skills, customer service experience, proficiency in MS Office, and attention to detail.
Qualifications: High school diploma and 2+ years in customer service or office administration.
Location: Hybrid in Omaha, NE, with no travel required.
Compensation: $40 - $46 / Annually
Join Our Team at Learning Without Tears!
Position: Professional Learning Operations Assistant
Location: Hybrid in Omaha, NE
Are you passionate about education and looking for an opportunity to make a real difference in the lives of educators and children? At Learning Without Tears (LWT), we are a mission-driven, family-owned company dedicated to providing top-tier educational products, professional learning, and digital resources. Our team thrives on innovation, collaboration, and a shared commitment to excellence, creativity, and simplicity.
We believe in fostering a culture of diversity, equity, and inclusion where every team member feels a true sense of belonging and community. Our employees' unique experiences and perspectives drive our passion and innovation, propelling our mission forward.
About the Role: We are seeking a detail-oriented and enthusiastic Professional Learning Operations Assistant to support our dynamic Professional Learning (PL) Operations Team. This role plays a critical part in coordinating over 700 professional learning sessions each year by providing exceptional administrative support, handling registrations, and ensuring seamless communication with educators and team members.
What You'll Be Doing:
- Developing a robust understanding of LWT's brands, curriculum, products, and professional learning offerings.
- Managing incoming calls, directing inquiries to the appropriate team members, and maintaining strong customer service.
- Processing workshop registrations, including refunds, transfers, and payments.
- Owning the daily management of the workshop coordinator email inbox, responding to or forwarding messages promptly.
- Assisting with logistical coordination of PL sessions-booking presenter travel, creating itineraries, issuing completion certificates, data entry in CRM systems, and material orders.
- Supporting general office duties and contributing to special projects.
- Keeping workshop documentation current by updating forms, policies, and procedures.
What You Bring to the Team:
- High school diploma or equivalent required.
- 2+ years of experience in customer service or office administration.
- Strong verbal and written communication skills.
- Exceptional organizational skills, with the ability to juggle multiple projects and meet deadlines.
- A self-motivated attitude with the flexibility to work independently or as part of a team.
- Strong interpersonal skills for vendor and customer communication.
- A growth mindset and collaborative spirit.
- Proficiency in MS Office and keen attention to detail.
- Ability to lift up to 30 lbs and occasionally bend, stoop, kneel, or stand.
Why Join LWT?
We value our team members and offer a supportive and engaging work environment with plenty of perks:
- Comprehensive benefits - medical, dental, vision, life insurance, paid family leave, pet insurance, and more!
- Fun and community-building events - company events, wellness fairs, happy hours, and surprise celebrations.
- Career growth - opportunities to learn, grow, and make a direct impact in education.
Ready to join a team that's changing lives through education?
Apply now: https://www.lwtears.com/join-our-team
Learning Without Tears is proud to be an Equal Opportunity and Affirmative Action Employer.
Let's make a difference together-one student, one teacher, one lesson at a time!
