Revenue Operations Coordinator

BrainPOP • Full-time • Hybrid in New York, New York, United States • 2w ago

Fast Facts

The Revenue Operations Coordinator role involves supporting sales, marketing, and finance operations while ensuring data integrity and efficient order processing within a hybrid work environment in New York City.

Responsibilities: Key responsibilities include assisting sales support, processing orders, maintaining data accuracy in CRM systems, collaborating with finance teams, and providing administrative support for various tasks.

Skills: Candidates should have strong organizational skills, problem-solving abilities, and experience in operational efficiency, along with basic knowledge of Salesforce and related tools.

Qualifications: Preferred qualifications include 6 months to 2 years of relevant experience, a bachelor's degree, and proficiency with CRM and ERP systems, particularly in B2B SaaS or EdTech environments.

Location: This position is hybrid with a preference for candidates located near New York, NY, but also allows full remote work for candidates within specific Eastern time zone states.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $75,000.

About the Role

We’re seeking a Revenue Operations Coordinator to join our Revenue Operations team. This position will report to the Revenue Operations Manager and will play a critical role in supporting our sales, success, order activations, and revenue data integrity.

As a Revenue Operations Coordinator, you will serve as a key support resource for our Sales, Marketing, and Finance teams, ensuring smooth and efficient revenue operations. Your responsibilities will span sales support, order processing, data integrity, and cross-functional collaboration. This role is ideal for a detail-oriented, process-driven professional who enjoys problem-solving and working with data.

This role will either be hybrid based in NYC with the opportunity to work remotely spend time onsite at our NYC HQ (preferred), or remote in the Eastern time zone (see list of hiring states below)

In this role, you will

Assist with sales support requests by resolving basic tickets submitted through the Sales Jira help desk, ensuring timely response, accuracy, and proactive follow-up.
Support order processing by performing data entry, reviewing purchase order accuracy, and building an understanding of processing workflows and associated systems like Salesforce and NetSuite
Ensure seamless customer experience by responding to basic customer inquiries regarding orders, renewals, and subscription updates.
Support data integrity efforts by assisting with data clean up tasks in Salesforce, NetSuite, and other systems.
Collaborate with Finance and Billing teams to ensure accurate customer subscription data, process order amendments, and maintain organized payment information.
Provide direct support to the Sales team, helping troubleshoot CRM-related issues, provide guidance/document sales processes, executing bulk quote requests, and assisting with outreach campaigns.
Provide administrative support for the RFP response process by assisting with documentation and coordination tasks
Support user-acceptance testing (UAT) by executing test cases and documenting bugs
Other duties as assigned

You Are

Passionate about operational efficiency and data accuracy
Highly detail-oriented, with a knack for organization and problem-solving
Curious and learning oriented; seeks learning opportunities, and is able to apply new knowledge and skills
A strong communicator, comfortable liaising with internal teams and external customers
Able to manage multiple tasks simultaneously and prioritize effectively
A proactive team player who takes ownership of responsibilities while collaborating cross-functionally

On Your Resume

6 months to 2 years of experience in a professional environment (internship experience is ok); exposure to sales operations, order processing, revenue operations, customer support, or a related field preferred
Bachelor's degree preferred
Experience with Salesforce, NetSuite, Jira, Looker, or similar CRM and ERP tools is a strong plus
Basic skills in Excel and Google Sheets for data management and reporting
Experience working in B2B SaaS or EdTech is a plus
Previous exposure to sales teams, finance teams, or order processing workflows is a plus

Location

The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.

We are able to employ remotely out of the following approved hiring states:

Arizona
California
Connecticut
Florida
Georgia
Illinois
Massachusetts
Missouri
New Jersey
New York
North Carolina
Ohio
Oregon
Pennsylvania
Tennessee
Texas

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