Fast Facts

Eightfold is seeking a Sr SRE / Infrastructure Engineer to join their Cloud Infra Team, responsible for maintaining critical cloud infrastructure using AWS and Azure, while focusing on system health and operational excellence.

Responsibilities: Design and manage secure, scalable cloud environments; monitor and improve production system reliability; collaborate with SRE and development teams for system reliability; support incident management and capacity planning.

Skills: 3+ years in CloudOps or SRE; strong understanding of AWS and Azure cloud environments; proficiency in automation tools like Terraform, Python, and Ansible; excellent problem-solving and communication skills.

Qualifications: Bachelor’s/Master’s degree in Computer Science or related field preferred; experience with monitoring tools like Prometheus and Grafana is a plus.

Location: Santa Clara, CA - Local Candidates ONLY (In SF Bay Area)

Compensation: $154000 - $181000 / Annually

Local Candidates ONLY ( In SF Bay Area) Location: Santa Clara, CA About the Role The Core Infrastructure Team is the backbone of Eightfold, responsible for the architecture, maintenance, and enhancement of critical elements of our technology stack. This includes infrastructure supporting our Search, Databases, Machine Learning, Data Warehouse, Developer Platform, and Application Infrastructure in AWS and Azure. This role is part of a team responsible for critical cloud infrastructure across AWS and Azure, ensuring global reliability, scalability, security, cost optimization, and adoption of Infrastructure as Code (IaC). We are looking for a Software Engineer/Site Reliability Engineer (SRE) with a strong focus on production infrastructure health and operation to join our Core Infra team. You will be responsible for the stability, uptime, incident response, and operational excellence of Eightfold’s multi-region production environments across AWS and Azure. This role emphasizes system health, rather than feature development velocity. You will play a critical role in ensuring the reliability of the core infrastructure that underpins all customer-facing solutions. We’ve built strong foundations with automation, monitoring, and runbooks to ensure on-call is predictable and manageable. This role offers engineers valuable hands-on production support experience as well as experience for improving overall infrastructure health through observability, health metrics, and reliability engineering practices. What You Will Do Design and manage secure, scalable cloud environments on AWS and Azure. Ensure environments meet strict standards for availability, reliability, scalability, observability, security, and cost-effectiveness. Design, improve, and support highly distributed and large-scale systems used by millions of users, processing terabytes of data. Automate infrastructure deployment, configuration, and disaster recovery using Shell Scripting, Ansible, and Terraform. Implement cloud-native solutions using Docker, Kubernetes, and other containerization technologies. Apply best practices for cloud security, including identity management, access control, and encryption. Collaborate with cross-functional teams to deliver scalable and secure infrastructure solutions. Support global customers, including governments and large enterprises, ensuring compliance with security standards. Responsibilities Monitor, maintain, and improve the reliability, availability, and performance of production systems. Participate in the daytime oncall rotation, triaging and resolving production incidents. Execute and enhance automation, monitoring, alerting, and operational tooling to minimize manual intervention. Follow and improve runbooks and escalation paths to ensure consistent incident management. Collaborate closely with global SRE and development teams to implement best practices for system reliability. Contribute to post-incident reviews, drive root cause analysis, and implement preventive solutions. Support capacity planning, change management, and infrastructure upgrades. Advocate for operational excellence by identifying process gaps and driving continuous improvement. What You Bring A proactive mindset, strong ownership, and a commitment to delivering high-quality work on time. 3+ years of experience in CloudOps or Site Reliability Engineering (SRE) with hands-on experience in cloud infrastructure. Solid understanding of large-scale distributed systems, including real-time and async data processing, search, and DB systems. Proficiency in managing cloud environments, specifically AWS and Azure. Experience with automation tools, including Terraform, CloudFormation, Python, Shell Scripting, and Ansible. Demonstrable skills in python scripting and triaging production issues using CloudWatch and other debugging tools. Proven experience providing 24/7 on-call support and incident management for critical production infrastructure. Excellent problem-solving and troubleshooting skills. Effective communication skills, both verbal and written. Preferred Qualifications Hands-on experience with Prometheus and Grafana is a plus. Hands-on experience with infrastructure-as-code (Terraform, CloudFormation, Ansible, or similar). Experience in load testing using Locust is a plus. Experience in supporting highly restricted production environments (e.g. federal government customers) is a plus. Bachelors and/or Masters degree in Computer Science or equivalent Engineering discipline. Join us in supporting and enhancing the backbone of Eightfold’s global infrastructure, ensuring it remains reliable, scalable, secure, and cost-efficient for all our users. Pay Transparency Please note this role is categorized as hybrid in Santa Clara, CA The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package, as this role is eligible for annual bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zones that are determined by location. SF Bay Area, CA is in Zone A . Zone A Base annual salary range: $154,000 to $181,000 + annual bonus up to `15% + preIPO equity (stock options). Hybrid Work @ Eightfold: We embrace a hybrid work model that aims to boost collaboration, enhance our culture, and drive innovation through a blend of remote and in-person work. We are committed to creating a dynamic and flexible work environment that nurtures the collaborative spirit of our team. Starting May 1, 2025, employees residing near Santa Clara, California, or our Bangalore and Noida offices in India will return to the office three times a week. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. #LI-Hybrid