Director, Enterprise Systems

Learning Ally • Full-time • Hybrid in Princeton, New Jersey, United States • 1m ago

Fast Facts

Learning Ally is looking for a Director of Enterprise Systems to lead their SaaS management team and oversee the development and maintenance of internal technology services, driving innovation in literacy solutions for students with learning differences.

Responsibilities: Lead a SaaS management team, develop SaaS infrastructure roadmaps, support existing systems, and modernize internal systems alongside customer-facing resources, ensuring alignment with strategic objectives.

Skills: 10+ years of experience in IT and/or SaaS administration, including team leadership, Salesforce CRM, migration from legacy systems, and experience with a tech stack including NetSuite, Marketo, and various data warehousing solutions.

Qualifications: Over 4 years of leading a team, experience in agile environments, and a proven ability to foster psychologically safe working environments are preferred.

Location: Princeton, NJ

Compensation: Not provided by employer. Typical compensation ranges for this position are between $125,000 - $175,000.

Director, Enterprise Systems

About Learning Ally

Learning Ally is a leading nonprofit education solutions organization that transforms the lives of struggling learners through proven literacy solutions. Our mission is to radically change education, enabling students to succeed academically, build self-confidence, and thrive, regardless of background or learning difference. We work alongside educators to identify and address reading challenges early, offering scalable interventions and professional development to create inclusive and empowered learning environments.

Serving over 2.4 million students, 630,000 educators, and nearly 3,000 districts nationwide, we are dedicated to breaking the cycle of literacy inequity, especially for students of color, English Language Learners, those from low-income backgrounds, and students with learning disabilities.

Our Vision

A world where every learner, regardless of reading differences like dyslexia, can access information, acquire knowledge, achieve academic independence, and confidently reach their full potential.

Our Mission

We empower learners with reading differences, including dyslexia by providing innovative solutions and fostering meaningful partnerships.

Our Team

To drive this goal, we are building and expanding our next-generation platform to enable a new portfolio of products and services that address a student’s cognitive, environmental, and literacy learning variables. Our goal is to create immersive digital learning experiences that help develop a student’s love of reading and support an educator’s understanding of their role in student success.

We facilitate this custom platform via ERP, CRM, Sales / Marketing Engagement, and IPaaS systems that interconnect to provide our not-for-profit business with a view of the full customer lifecycle for schools and home learners. We are in a period of transformation as we modernize our products and services for learners, and we are looking to rapidly modernize our internal systems alongside those customer-facing resources as well.

Role Description

As the Director of Enterprise Systems for Learning Ally, you will lead and contribute to a SaaS management team of engineers and admins that provide a variety of internal technology services to run the Learning Ally organization. You will work alongside Marketing, Sales, Support, Philanthropy, Product, and Engineering leaders as stakeholders; you will develop SaaS infrastructure roadmaps, and assist in the architecture and development of foundational business and administrative systems. You will provide support for existing systems while also bringing business units along to new future-looking technologies.

Responsibilities

Outcomes and Key Results of the Enterprise Systems team aligned to capability.
Representing sound and sustainable technology choices for the business.
Understanding tech requirements for diverse set of business units in a NFP.
Understanding strategic objectives for the capability and cost effective opportunities.
Development of SaaS migration, implementation, and maintenance roadmaps.
Lead and manage SaaS admins and systems engineers with a steady, agile, and hands-on leadership approach.
Drive impact by promoting sound system administration practices, regularly assessing the technical state of teams, and providing mentoring, coaching, and sponsorship.
Ensure our solutions are consolidated, scalable, and architecturally sound and that technical debt is incurred consciously and repaid reasonably.
Foster a working environment that supports Learning Ally’s cultural values. Act as a role model and engage in discussions and feedback to ensure the intent of the culture statement is integrated into day-to-day activities, planning, and communications.

Skills and Experience

10+ years of relevant experience; including 4+ years leading a team and 5+ years administrating IT and/or SaaS services (ERP / CRM) as an individual contributor.
3+ years experience with Salesforce CRM. Migration experience from legacy systems to Salesforce.
Experience with a tech stack similar to ours; NetSuite, Marketo, Google Workspaces, iPaaS, Celigo, Outreach, Azure / GCP / AWS Data Warehousing, PowerBI / Looker.
Experience migrating from & consolidating legacy systems (NetSuite CRM, SuiteScript)
Experience growing the skills and leadership capacity of technology teams.
Experience with Marketing engagement tool & business processes; Google Analytics, Wordpress, lead form collection, email reputation monitoring, call center management.
Prior experience working in agile environments; portfolio management, cross functional project planning, capacity planning (Jira-based a plus).
Experience building psychologically safe environments that encourage everyone to contribute their ideas and feedback to the conversation.
Experience working with cross-functional teams and collaborating across all areas of the business to align stakeholders with competing priorities.
Proven ability to tie the organization’s goals, both big and small, to build technology solutions that enable and drive growth.

Learning Ally is an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.