Fast Facts
Join Gravyty as a Customer Support Specialist Tier I to provide exceptional service to our clients in the academia and non-profit space, addressing inquiries and resolving issues promptly.
Responsibilities: Handle customer inquiries, document technical issues, optimize support documentation, and enhance processes while ensuring high customer satisfaction.
Skills: Must have native English proficiency and 1-2 years in customer support, preferably in B2B SaaS; strong communication, problem-solving skills, and technical aptitude are essential.
Qualifications: Experience with CRM or ticketing systems, familiarity with HTML/CSS, SQL, JavaScript, and AWS preferred; proactive and detail-oriented mindset required.
Location: This position is remote, allowing you to work from anywhere without the need for travel.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $40,000 - $55,000.
Gravyty is an innovative SaaS company hosting virtual networks for enrollment, mentoring, engagement and fundraising needs in the academia and non-profit space. We are seeking a Customer Support Specialist to join our Global Customer Care Team.
Our working days are Monday to Friday.
Responsibilities:
- Handle incoming customer inquiries from request-to-resolution in a prompt and professional manner
- Reproduce, document and escalate technical bugs to development teams
- Assist with the creation and optimization of support documentation and best practices
- Provide service through a variety of channels (tickets, chat, community posts, and more)
- Liaison between customer and internal departments with a focus on customer satisfaction
- Identify areas of weakness and product/process improvement
- Provide a high level of client service with proven problem-solving and technical troubleshooting skills
Qualifications:
- Native English level - MUST
- 1-2 years in customer support roles
- Experience working within a B2B SaaS organization or higher education
- Strong written and oral communication skills and technical aptitude
- Proactive and solutions-oriented with high attention to detail
- Experience working with a CRM or ticketing system preferred
- Technical aptitude and/or basic understanding of HTML/CSS, SQL, JavaScript, API concepts a plus
- Familiarity with AWS a plus
- Ability to work autonomously in a high-paced working environment
About Gravyty
At Gravyty, we are redefining how higher education, K-12, and nonprofits engage students, alumni, and donors. Our AI-powered platform transforms engagement by breaking down data and technology silos, creating a seamless experience across the entire lifecycle—from student success to alumni and donor relationships. Trusted by over 2,750 institutions and organizations, Gravyty powers more than 25.5 million interactions annually, driving better outcomes, greater efficiency, and stronger connections.
Our global team of 150+ passionate professionals is united by a shared commitment to innovation, excellence, and making a real impact. If you’re looking to be part of a dynamic, purpose-driven company, Gravyty is the place for you.
We offer competitive benefits, employer-matched retirement plans, flexible time off, and a supportive environment where your contributions make a difference.
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.
