Attendance Clerk - Bilingual preferred

StrongMind • Full-time • Hybrid in Chandler, Arizona, United States • 3w ago

Fast Facts

The Attendance Clerk role involves maintaining accurate student attendance records and assisting with communication between students, parents, and staff, ideal for someone with strong customer service skills who can work effectively in a diverse environment.

Responsibilities: Key tasks include tracking attendance, following up on approvals, providing login assistance, and maintaining compliance with relevant policies while working collaboratively with student success teams.

Skills: Strong verbal and written communication, customer service expertise, organizational skills, proficiency in Microsoft Office, and the ability to manage multiple tasks under pressure.

Qualifications: High School Diploma or GED, 2+ years of customer service experience, preferred experience in an educational environment, and bilingual Spanish skills are a plus.

Location: Chandler, Arizona, United States; may involve hybrid work based on departmental needs.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $35,000 - $45,000.

Position Summary: The Attendance Clerk is an entry level role, responsible for comprehensive work in maintaining accurate student attendance records. The Attendance Clerk will work directly with the Student Success Coaches to assist with student/guardian issues getting logged in and/or submitting and approving attendance. Although this is an entry level role, this position requires having a strong customer service skills to assist with effective and efficient communication with existing students/parents, and other teams within the organization.

Key Functions and Responsibilities:

Maintain compliance with all applicable school, district, state, and federal policies associated with student records and dissemination of student information, including but not limited to FERPA
Follow up with parents/guardians about pending attendance approvals and provide individualized log in assistance as needed
Coordinate effective communication with students and parents/guardians on any attendance updates utilizing phone calls, text messaging and emails
Address attendance concerns relayed by students, parents/guardians through phone calls, text messaging, and emails
Assist in re-setting passwords when needed for parents/guardians and students
Re-setting attendance when incorrectly submitted/approved to ensure accurate minutes are accounted for
Track attendance deficient students to assist in correctly approving minutes via the attendance app associated with individual students
Work alongside student success partners, as needed, to provide excellent customer service for all students needing assistance or who are attendance delinquent (Truant or Non Start)
Work with Adult Students and Parents/Guardians explaining the importance of correct attendance submission and checking progress in the portal frequently as to stay on track and progress academically

Skills/Abilities and Expectations:

Communicate clearly and professionally in both written and verbal form
Maintain a high level of customer service with both internal and external stakeholders
Maintain a professional code of conduct, including professional language, actions and attire
Maintain confidentiality of matters pertaining to clients and co-workers
Acknowledge and accept direction from company leadership
Demonstrate willingness and desire to work and collaborate with clients, co-workers and the general public
Prioritize work and handle multiple tasks while working independently
Remain organized and plan well
Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism and a positive attitude.
Examine data analytically, showing excellent reasoning and problem solving skills as it relates to continuous improvement
Commit to professional and personal growth
Embrace a culturally diverse environment while working from a remote location
Know and be proficient in Microsoft Office programs
Adapt to change while conveying professionalism
Work under pressure; pay attention to detail; meet deadlines; deal with difficult individuals while maintaining composure and professionalism
Meet quantitative and qualitative performance expectations and requirements
Embody StrongMind’s core values: Kindness, Accountability, Collaboration, Innovation, and Grit

Qualifications (Education, Certification, etc):

Demonstrated ability to plan, organize, and interpret complex policies and procedures
Demonstrated ability of efficiency and accuracy/attention to detail
Effective verbal and written communication
Ability to maintain a high level of customer service with both internal and external customers
High level of organizational skill
Experience working under time pressure while maintaining a rigorous attention to detail while maintaining composure, professionalism, and positive attitude.
Maintain a professional code of conduct, including but not limited to professional language, actions, and attire
Maintain professional confidentiality of personal and private matters pertaining to students, parents, and co-workers Acknowledge and accept direction from executive and school leadership
Demonstrate willingness and desire to work and collaborate with students, parents, co-workers, and the general public
Communicate effectively, both verbal and written Maintain positive and pro-active customer service in all aspects of communication, both internally and externally
Great phone etiquette and being consistently available to assist with all inbound/outbound calls that need to be made
Prioritize work and handle multiple tasks
Display excellent planning and organizational skills
Work under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude
Take initiative to look at data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement for professional and personal growth
Demonstrate awareness and willingness to understand personal role and how it contributes to the success of other departments or functional areas
Embrace a culturally diverse environment
Adapt to change while conveying professionalism
Proficiency in Microsoft Office
High School Diploma or GED
2+ Years Customer Service background
Educational environment preferred
Bilingual Spanish a plus
Successful completion of a fingerprint background check

Environmental Conditions:

Collaborative open environment, office environment
This role operates in a professional office environment with standard equipment such as computers, phones, and printers
The position may be hybrid, with a combination of remote work and in-office expectations depending on departmental needs and leadership approval
Prolonged periods of sitting, keyboarding, and screen time are required
Must be able to work in a moderately quiet environment and manage multiple tasks with frequent interruptions
Reliable internet access is required when working remotely

Perks, Benefits & Culture You’ll Love:

Wellness, Your Way

From an on-site gym and yoga room to flexible work options (select roles), we believe your well-being fuels your brilliance.

Unplug for the Holidays

A fully paid holiday week off at Christmas—because rest isn’t a luxury, it’s essential.

Culture That Celebrates You

Champion spotlights, legendary milestone awards at 10, 15, and 20 years, and community service hours that let you give back with heart.

Open, Honest & Human

Quarterly Town Halls keep our communication transparent—and real.

Vibes & Good Times

Think team cookouts, fun treats, and social events that actually make you want to show up.

Solid Benefits, Real Support

Medical, dental, vision, accrued PTO with 2 extra “Life Happens” days front-loaded, and voluntary benefits—we take care of the people who make the magic happen.

Your Voice Matters

We’re constantly evolving, and that includes how we support, celebrate, and invest in our people.

Additional Info:

We welcome all qualified candidates eligible to work in the United States. At this time, we are unable to sponsor visas.

We are proud to be an Equal Opportunity Employer and provide consideration to all applicants regardless of race, religion, color, sex, gender, national origin, age, veteran status, marital status, or disability protected by law.