Software Engineer - Error Monitoring & Resolution

Focus School Software • Full-time • Remote (Hybrid in St. Petersburg, Florida, United States) • 1m ago

Fast Facts

Focus School Software is looking for an experienced Software Engineer to lead error monitoring and resolution efforts, ensuring the reliability of their innovative school management platform.

Responsibilities: Configure, optimize, and maintain error monitoring systems; triage and resolve production issues; collaborate with teams to enhance error handling; develop AI-driven solutions for error resolution.

Skills: 3+ years in software development; proficiency in PHP, Python, JavaScript; experience with error monitoring systems like Sentry; strong debugging and problem-solving skills.

Qualifications: Preferred background in educational technology; experience with automated testing and CI/CD; familiarity with AI/LLM systems is a plus.

Location: St. Petersburg, Florida, United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.

Focus School Software is a leading provider of school management solutions, serving districts across the nation with innovative technology that supports educators in classroom management, district administration, and state reporting compliance. Our platform enables student-centered education through robust, reliable software systems.

Position Overview

We are seeking an experienced Software Engineer to lead our error monitoring and resolution efforts. This role is critical to maintaining the stability and reliability of our platform, which serves thousands of educators and students daily. You will be responsible for configuring and managing our Sentry implementation, triaging production issues, and developing intelligent systems to automate error resolution.

Primary Responsibilities

Configure, optimize, and maintain Sentry error monitoring across our application stack
Monitor, triage, and resolve production issues reported through Sentry
Investigate root causes of errors and implement sustainable fixes
Develop and maintain an AI-powered agent to automatically propose resolutions for common error patterns
Collaborate with development teams to improve error handling and logging practices
Create documentation and runbooks for error resolution procedures
Work closely with quality assurance and technical support teams to improve overall system reliability

Required Qualifications

3+ years of professional software development experience
Strong proficiency modern web application development
Strong proficiency in PHP, Python, JavaScript, or similar programming language
Experience with error monitoring and logging systems (Sentry, Datadog, New Relic, or similar)
Knowledge of application performance monitoring and optimization
Demonstrated ability to debug complex production systems
Experience with version control systems (Git/SVN)
Strong problem-solving skills and attention to detail
Excellent written and verbal communication skills