Associate Director, Creative Operations Lead

Understood.org • Full-time • Hybrid in New York, New York, United States • $120,000 - $145,000 / year • 1m ago

Fast Facts

Join Understood as an Associate Director, Creative Operations Lead to analyze data, enhance user engagement, and collaborate with various teams to drive impactful insights and initiatives.

Responsibilities: You will partner with teams to define success metrics, design experiments, build predictive models, and communicate insights to senior leadership.

Skills: Advanced proficiency in SQL and Python, experience with data analysis and predictive modeling, and strong communication skills are essential for this role.

Qualifications: A Bachelor's degree in a quantitative field and 5–7 years of experience in growth/marketing analytics are preferred.

Location: This is a hybrid role requiring a minimum of three days a week in our NYC office.

Compensation: $120000 - $145000 / Annually

About Understood

Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive.

Having a shared commitment to our values is a key factor in any hire we make. We have five core values:

Continuously learn.
Act with intention.
Champion difference.
Inspire change.
Grow together.

Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential.

To learn more about Understood, please visit: www.understood.org.

Who you are

To advance Understood’s mission and measure our impact, we are hiring a Senior Analyst, reporting to the Associate Director of Analytics. This role will work closely with the product, marketing, and content teams to analyze data and turn it into clear and useful insights.. You will gather, clean, and analyze data with a focus on helping us deepen our understanding of user engagement and retention. You will be measuring the impact of key initiatives, designing and measuring experiments for new features, and assessing the potential value and impact of new opportunities.

You are curious, passionate about data, and able to answer “the why” behind the numbers. You combine business knowledge with analytical techniques to generate insights, and you dig deep to uncover opportunities the team did not know existed, helping us focus on the areas with the greatest potential for impact.

This is a hybrid role that requires a minimum of three (3) days a week in our NYC office, with a focus on Monday, Tuesday, and Thursday.

What you’ll do

Partner with marketing, product, and partnerships teams to define success metrics for campaigns and initiatives, ensuring analytics align with broader organizational objectives.
Design and evaluate experiments (e.g., A/B, multivariate, uplift modeling) to measure the impact of new features, campaigns, and programs.
Build, validate, and maintain predictive models, forecasts, and segmentations that drive stronger engagement, re-engagement, and retention.
Translate advanced analytical methods (e.g., regression, clustering, causal inference, attribution) into clear, actionable insights for non-technical stakeholders.
Build and analyze dashboards and reports that track acquisition, conversion, retention, and ROI across paid, organic, and lifecycle/CRM channels.
Partners with analytics engineers to turn analysis into scalable solutions
Proven experience in embracing emerging technologies, including AI, and adopting new analytical methods to continuously improve insights and decision-making.
Communicate findings with a clear narrative and recommendations for senior leadership.

Must-haves

Bachelor’s degree in math, statistics, economics, operations research, computer science, or a related quantitative field preferred.
5–7 years of experience in growth/marketing analytics and data science
Advanced proficiency in SQL, with the ability to manipulate large, complex datasets.
Proficiency in Python, predictive analytics, and machine learning.
Experience designing, implementing, and interpreting experiments
Analytical and curious thinker
Strong communication skills to translate complex modeling and statistical work into compelling, business-focused narratives.
Stay updated on industry best practices and trends in data analysis and reporting
Committed to embodying and being a steward of our commitment to diversity, equity, inclusion, and belonging

Nice-to-haves

Experience with implementing enterprise BI tooling
Experience with chatbot technologies and frameworks, such as OpenAI, LangChain, and LangSmith

The base salary range for this role is $120,000–$145,000, depending on years of experience and qualifications. We offer a comprehensive benefits package that supports wellness for our team members and their families. You can learn more about our benefits and offerings.

Understood.org does not sponsor applicants for work visas or legal permanent residence, including providing assistance with STEM OPT extensions.

Commitment to diversity, equity, and inclusion

Understood encourages individuals of all learning styles and ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work.

Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.

For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive function challenges, nonverbal learning disabilities, processing issues, and more, please visit www.understood.org.