Senior Operations Manager

Stepful • Full-time • Hybrid in New York • $140,000 - $170,000 / year • 1m ago

Fast Facts

Stepful is seeking a Senior Operations Manager to enhance the student experience and lead a dedicated team. This role is pivotal in scaling operations efficiently while achieving high student and partner outcomes.

Responsibilities: The Senior Operations Manager will drive strategic initiatives to improve the student journey, design processes for scaling operations, and manage projects related to student success metrics.

Skills: Candidates should have 5+ years of consulting or business operations experience, preferably in edtech or healthcare, with strong analytical skills and the ability to align multiple stakeholders.

Qualifications: Preferred qualifications include an MBA, startup experience, and a background in healthcare.

Location: The position is based in New York, specifically at 408 Broadway, Floor 5, with no indication of remote work or required travel.

Compensation: $140000 - $170000 / Annually

About Stepful:

Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—especially those from underserved communities—launch high-demand healthcare careers.

In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to build talent pipelines and address the growing shortage of allied health workers. Our graduates, including Medical Assistants, Pharmacy Technicians and more, go on to work at major employers like CVS, NY-Presbyterian, and Walgreens.

Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. Additionally, we were named the #1 EdTech company in the U.S. by TIME for 2025 and to GSV's 150 Most Transformational Growth Companies in Digital Learning.

We’re unlocking the full potential of the global workforce—improving access to quality healthcare for everyone, everywhere.

Our values:

We credit much of our success to our exceptional team. We’re looking for mission-driven individuals who thrive in fast-paced, sometimes ambiguous environments, and embody our four core values:

Care first: We do whatever it takes for our students to succeed.

Learn quickly: We test, learn with data, and iterate.

Build together: We win when we rely on each other.

Own it: We show up, take initiative, and show pride.

The opportunity:

As a Senior Operations Manager, you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes.

This role reports into the VP, Operations.

What you’ll do:

Drive strategic initiatives to improve a large portion of the student journey from learning to job placement
Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale
Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators
Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals
Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates
Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps

What you’ll bring:

5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment
Analytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goals
Ability to own both strategy & execution
Ability to align multiple stakeholders on the strategic direction for the business
Ability to work directly with external partners and clients

Bonus points if:

You have an MBA
You’ve previously worked at a startup
You have experience working in healthcare

Interview Process:

Introductory call with Talent Acquisition team member
Interview with Hiring Manager
Take-Home Assignment
Virtual Panel Interview
On-Site Panel Interview

Benefits and Compensation:

Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Learning stipend
Open vacation policy, including:
Guidance of 15 days PTO annually
Stepful closed the last week of December
15 work-from-anywhere days
10 public holidays observed for 2025

The target base salary range for this opportunity is $140,000 - $170,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Please note we do not have a bonus structure at this time so all cash compensation will come in the form of base salary. The total compensation package will also include our benefits package and an equity (ISOs) package.

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.