IT Provisioning Intern

Learning A-Z • Contract • Hybrid in Ann Arbor, Michigan, United States • 3w ago

Fast Facts

Seeking an IT Provisioning Intern to assist with configuring and shipping IT equipment in a hybrid environment in Ann Arbor, MI, while also supporting user onboarding and documentation efforts.

Responsibilities: Assist with configuring, imaging, and shipping IT equipment, perform basic troubleshooting, maintain documentation, and support user onboarding while managing SLAs for equipment shipping.

Skills: Strong technical proficiency in Windows and macOS systems, experience with IT support, knowledge of networking and connectivity issues, and problem-solving capabilities.

Qualifications: 2–5 years of relevant IT support experience preferred; formal IT certifications like A+ or Network+ are advantageous.

Location: This position is hybrid based in Ann Arbor, MI; candidates must reside in this area.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $15 - $22.

Job Location: Hybrid from Ann Arbor, MI. You must reside and work within territory for this position.

Job Overview:

The IT Provisioning Intern will assist with configuring, imaging, and shipping IT equipment, ensuring accurate asset tracking and supporting user onboarding. This role involves basic troubleshooting, maintaining documentation, and contributing to knowledge base updates while learning enterprise IT processes.

Job Responsibilities:

Receive, unbox, and inspect new IT equipment (laptops, desktops, mobile devices)
Configure and image devices according to established guidelines
Install and configure necessary software applications
Prepare and ship equipment to new hires or other departments
Set up and deploy equipment at user locations
Update asset tracking systems with accurate and up-to-date information
Perform basic troubleshooting of hardware and software issues
Maintain a clean and organized work environment
Document all procedures and activities accurately within our Knowledge Management system
Assist with user onboarding and answer questions about new equipment
Comply with all company policies and procedures

In addition to responsibilities listed above:

Manage SLAs for shipping out computers and/or building accounts
Contribute to expanding our knowledge base with articles, FAQ's, etc.
Assist with projects/other duties as needed

Job Requirements:

Strong Technical Proficiency: Solid working knowledge of operating systems (Windows & macOS), software applications (Office 365 suite, Google Apps, etc.), and a variety of hardware. Able to support and troubleshoot beyond the basics
Experience: Typically 2–5 years of relevant IT support experience. Formal degrees or certifications (A+, Network+, etc.) are preferred
Understanding of Enterprise IT Tools: Familiarity with helpdesk ticketing systems and remote support tools
Networking and Connectivity Know-How: Can diagnose issues with Ethernet/LAN, Wi-Fi configuration, VPN connectivity, and basic network services. Knows when a network problem is likely and can coordinate with network admins if needed.
Problem-solving and Analytical Skills: Ability to analyze complex or layered problems, and develop step-by-step solutions.
Communication: Can translate technical jargon into user-friendly language. Is able to clearly document ticket notes and trouble-shooting steps.
Time Management and Organization: Demonstrates the ability to prioritize work and meet SLAs with little direction.
Team Collaboration: Works well with peers, including escalations or project teamwork. Open to feedback and knowledge sharing.

To learn more about our organization and the exciting work we do, visit www.cambiumlearning.com

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role. To maintain confidentiality and ensure a fair evaluation process, the use of note-taking tools, reference materials, or AI-powered tools (including generative AI, language models, or similar technologies) during interviews or other selection activities is prohibited unless prior written approval has been obtained from the People Experience team. If you require an exception for medical, accessibility, or other reasons, please contact your Talent Acquisition team member to discuss accommodations in advance.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.