Fast Facts
The Customer Success Manager will cultivate strong partnerships with strategic school districts in the Midwest, driving engagement, retention, and revenue growth through deep knowledge of BrainPOP's resources and consultative skills. This role also involves managing customer relationships, forecasting, and developing strategic growth plans.
Responsibilities: Manage the success of K-12 school districts, pursue growth opportunities, create pricing proposals, and maintain communication with educational leaders to enhance engagement with BrainPOP products.
Skills: Strong consultative skills, analytical problem-solving, effective communication, relationship-building, and CRM proficiency, particularly with Salesforce.
Qualifications: 5+ years in enterprise software sales or account management in K-12; knowledgeable in K-12 curriculum and educational standards; prior experience with software implementations and CRM management.
Location: Remote US (Midwest), with ideal candidates based in MN or MO.
Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.
About the Role
As a District Customer Success Manager, you will be the driving force behind the success and growth of a portfolio of strategic school districts. Leveraging your deep understanding of BrainPOP's suite of resources and the unique needs of educational leaders, you will cultivate strong, lasting partnerships that maximize engagement, retention, and revenue expansion. This pivotal role demands a proven track record in revenue generation, exceptional consultative skills to engage district leaders on their specific goals and the evolving educational landscape (including relevant legislation, standards, and trends), and the ability to translate these insights into impactful solutions. You will also be responsible for accurate weekly forecasting, conducting thorough deal reviews, and serving as a subject matter expert within your assigned territory.
This role involves approximately monthly travel (or as needed) for on-site customer meetings and attendance at company events.
The Customer Success Manager will manage a territory including states in the Midwest. This hire will be located in the Midwest, ideally in MN or MO..
In this role, you will
- Own the end-to-end success of significant and strategic partner school districts, from seamless onboarding through successful renewal.
- Proactively identify and pursue growth opportunities within your assigned districts, initiating strategic conversations to expand adoption and upsell relevant resources.
- Create accurate pricing proposals that take into account historical customer information.
- Develop comprehensive expertise in BrainPOP's products to deliver exceptional support and service to educators.
- Serve as the primary relationship manager, expertly guiding partners through the onboarding and implementation process.
- Maintain consistent communication with district and school leaders to foster ongoing BrainPOP utilization, gather valuable feedback, share new features, and proactively address any challenges. You will champion high levels of customer satisfaction while effectively managing partner expectations.
- Collaborate with fellow Customer Success team members to develop innovative strategies for leveraging internal tools to enhance communication and support for all BrainPOP users.
- Partner closely with teams across BrainPOP to drive renewals and identify account growth opportunities. You will also communicate key observations and partner feedback to inform future product development.
- Develop and execute strategic account-based growth plans that thoughtfully consider potential risks and complexities within your territory.
You Are
- A passionate advocate for positive change in education, with genuine empathy for the needs of teachers and students.
- A highly analytical problem-solver adept at identifying barriers and collaboratively developing solutions to maximize BrainPOP's impact within districts.
- An outstanding verbal and written communicator and confident presenter capable of engaging audiences at all levels.
- A strategic listener with exceptional questioning skills, enabling you to gain a deep understanding of customer needs and challenges.
- An adaptable and proactive self-starter who thrives in dynamic environments, possessing the ability to create structure and navigate complexity effectively.
- Tenacious and results-oriented, consistently exceeding revenue targets through exceptional relationship-building and meticulous follow-through.
On Your Resume
- 5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
- Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
- Knowledgeable about the K-12 landscape at the national and state level, including curriculum, standards, and evolving educational trends; ability to lead strategic topical conversations with district leaders
- Experience with software implementations in K-12
- Experience managing pipeline in a CRM (Salesforce preferred) and the ability to forecast and create reports to inform strategic decision-making management
- Proven competencies in project and time management; skillfully manage all drivers of account growth and customer relationships
- Experience in education or as an administrator a plus
Location:
The BrainPOP team operates in a hybrid work environment: Each role has remote flexibility and an in-person component at our New York headquarters or other meeting locations. Based on the requirements of a specific role, we may prioritize hiring within a commutable distance of our New York headquarters or in another region relevant to that role.
We can employ individuals residing in the following approved hiring states:
- Arizona
- California
- Connecticut
- Florida
- Georgia
- Illinois
- Massachusetts
- Minnesota
- Missouri
- New Jersey
- New York
- North Carolina
- Ohio
- Oregon
- Pennsylvania
- Tennessee
- Texas
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