Director of Partner Experience

Waterford.org • Full-time • Remote (United States) • $108,000 - $113,000 / year • 1w ago

Fast Facts

We are seeking a Director of Partner Experience to lead our partner-facing services, ensuring seamless onboarding and measurable outcomes while fostering collaboration and accountability among team members.

Responsibilities: Key responsibilities include defining a professional learning strategy, managing partner relationships, monitoring engagement metrics, and collaborating with cross-functional teams to drive partner success.

Skills: Candidates should have leadership experience in education or customer success, a strong understanding of K–12 and EdTech, along with strategic and data-driven decision-making abilities.

Qualifications: A Bachelor’s degree is required; a Master’s is preferred, along with a minimum of 3 years in a related leadership role.

Location: This position is fully remote and can be done from anywhere in the USA.

Compensation: $108000 - $113000 / Annually

Job Details

Job Location: Remote - Anywhere 00000

Position Type: Regular

Salary Range: $108,000.00 - $113,000.00 Salary

Job Shift: Day

Job Category: Customer Service

The Director of Partner Experience provides strategic and operational leadership for partner-facing services that drive implementation fidelity, educator capacity, and measurable outcomes. This role integrates professional learning delivery with proactive partner success strategies to ensure partners experience a seamless journey from onboarding through renewal.

Responsibilities

Define and execute a unified approach to professional learning and partner success.
Align team priorities with organizational goals for retention, renewal, and expansion.
Ensure delivery of high-quality, research-aligned training and coaching experiences.
Monitor implementation fidelity and educator engagement metrics.
Guide proactive relationship management, health monitoring, and renewal planning.
Collaborate with the Growth team to identify and act on expansion opportunities.
Lead and develop PL Consultants and Partner Success Specialists, fostering collaboration and accountability.
Maintain balanced workloads and clear performance expectations.
Implement systems for tracking partner health, training completion, and impact outcomes.
Ensure accurate CRM documentation and consistent reporting practices.
Partner with Product, Technology, Marketing, and Research and Growth to align messaging and execution.
Coordinate closely with other Directors to ensure consistency across teams.

Qualifications

Bachelor’s degree required; Master’s preferred.
3+ years leadership experience in professional learning, customer success, or education partnerships.
Strong understanding of K–12 systems and EdTech environments.
Proven ability to drive retention, renewal, and expansion outcomes.

Core Competencies

Leadership & Team Development
Operational Excellence
Customer-Centric Mindset
Strategic Thinking
Data-Driven Decision Making

Success Indicators

High partner satisfaction and Net Promoter Scores (NPS).
Achievement of implementation fidelity and educator engagement targets.
Retention and renewal rates meet or exceed organizational goals.
Expansion opportunities identified and converted.

About Waterford.org

Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success.Waterford.org serves over 200,000 children across 42 states every year.

Working at Waterford.org

Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, salary position will pay $108,000 - $113,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering.

Waterford.org Employee Growth & Applications

At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team.

Equal Opportunity Employer

Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status.