Success Manager, Southern FL

The Renaissance Network, Inc. • Full-time • Hybrid in Miami, Florida, United States • 3w ago

Fast Facts

Amira Learning is seeking a Success Manager in Southern Florida to enhance literacy outcomes through effective product adoption in K-12 settings. This role involves onboarding, training educators, and fostering strong relationships with district contacts to elevate student achievement.

Responsibilities: Lead onboarding and project management for school implementations, deliver professional development sessions, analyze usage data for trends, build collaborative relationships with educators, and provide product feedback and risk mitigation strategies.

Skills: Experience in customer success or education, project management, data analysis, excellent communication, and training delivery, along with a deep empathy for educational challenges.

Qualifications: 3-5 years of relevant experience in customer success or education roles, experience with software implementation in the education sector, and strong organizational skills.

Location: Miami, FL

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $90,000.

Are you a driven Success Manager? Are you interested in an opportunity to empower educators to improve student outcomes for an EdTech company that’s leading the way in the future of teaching and learning?

Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. Trusted by more than 4,000 districts and numerous state education agencies, Amira is helping 4 million students worldwide become motivated and masterful readers.

They seek a Success Manager in Southern Florida to ensure the flawless onboarding and drive the deep, sustained product adoption of Amira across all user levels within assigned school districts. The Success Manager's primary goal is to translate product features into pedagogical value, empowering educators to improve student outcomes.

Major Responsibilities

Onboarding & Project Management: Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch.
Training & Professional Development: Design and deliver high-quality, engaging training and professional development sessions for teachers, coaches, and school administrators (both virtual and on-site).
Adoption & Usage Analysis: Proactively monitor product usage data to identify trends, celebrate successes, and address adoption risks. Develop and execute data-driven intervention plans for at-risk users or schools.
Relationship Building: Build strong, collaborative relationships with mid-level district and school-based contacts, including Curriculum Directors, Principals, Instructional Coaches, and teacher leaders.
Best Practice Consultation: Serve as a pedagogical expert on the Amira platform, consulting with schools on best practices for integrating Amira into their existing curriculum and instructional routines.
Product Expertise & Feedback: Distill the reasons why the product is working well and why it is failing to deliver value. Convey this information back to R&D in an actionable form.
Risk Mitigation: Mine for and mitigate customer concerns or issues in a creative, proactive, and relentless way.

Preferred Qualifications:

3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Principal, etc.).
Experience implementing software solutions, preferably in the Education SaaS industry.
Experience delivering professional development or training to adults.
Strong project management and organizational skills.
Ability to analyze data to derive actionable insights.
Excellent communication and presentation skills.
Deep empathy for the challenges and goals of educators.
50% travel.
Experience in education administration and/or a start-up organization a plus.

Amira Learning accelerates literacy outcomes by delivering the latest reading and neuroscience with AI. As the leader in third-generation edtech, Amira listens to students read out loud, assesses mastery, helps teachers supplement instruction and delivers 1:1 tutoring. Validated by independent university and SEA efficacy research, Amira is the only AI literacy platform proven to achieve gains surpassing 1:1 human tutoring, consistently delivering effect sizes over 0.4. Rooted in over thirty years of research, Amira is the first, foremost, and only proven Intelligent Assistant for teachers and AI Reading Tutor for students.

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The Renaissance Network (TRN) is an equal opportunity employer. TRN complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.