Learning & Development Manager

R.E. Mason • Full-time • Hybrid in Charlotte, North Carolina, United States • 4d ago

Fast Facts

The Learning & Development Manager will design and implement strategic learning initiatives to enhance employee engagement and drive business growth, partnering with organizational leaders to develop tailored training programs.

Responsibilities: Lead the development of scalable learning programs, identify skill gaps, apply adult learning principles, define metrics for learning effectiveness, and manage a Learning Management System.

Skills: Experience with LMS, Microsoft Office, eLearning tools, strong communication and project management abilities, and data-driven evaluation skills.

Qualifications: Bachelor's degree in HR, Organizational Development, or related field with a minimum of 10 years in learning and development; certifications like CPLP or CPTD are a plus.

Location: Charlotte, NC, US

Compensation: Not provided by employer. Typical compensation ranges for this position are between $85,000 - $125,000.

About the position

The Learning & Development (L&D) Manager is responsible for designing, implementing, and leading a comprehensive learning strategy that supports business growth, leadership development, and employee engagement. This position is both strategic and hands-on, focused on building scalable learning initiatives that enhance performance, strengthen leadership capability, and drive retention.This individual will partner closely with business leaders to shape a culture of learning and continuous development, delivering practical and impactful learning solutions for office, field, and technical employees.

Responsibilities

Lead the design and execution of scalable learning programs that align with business objectives and operational priorities.
Partner with leadership to identify skill gaps and implement development programs that build organizational capability.
Foster a culture of continuous learning that promotes growth, innovation, and high performance.
Apply adult learning principles and proven instructional design methodologies, (ADDIE, SAM, etc.) to ensure programs are engaging, relevant, and results driven.
Define and track key metrics to evaluate learning effectiveness, knowledge retention, and business impact.
Design and develop engaging learning solutions, including instructor-led, virtual, and eLearning programs, job aids, and performance support tools.
Incorporate modern learning approaches such as blended learning, microlearning, and gamification to enhance engagement and retention.
Collaborate with subject matter experts and internal stakeholders to ensure content accuracy and alignment with business needs.
Maintain a central repository of learning materials, ensuring content remains current, consistent, and compliant with company standards.
Manage internal and external partners for program design, content creation, and delivery.
Deliver engaging in-person and virtual learning experiences that accommodate a variety of learning styles.
Provide coaching, feedback, and follow-up support to reinforce learning and on-the-job application.
Tailor content to meet the needs of diverse audiences, including field, remote, and office employees.
Promote an inclusive and collaborative learning environment that encourages participation and knowledge sharing.
Lead the implementation and management of a Learning Management System (LMS), including vendor selection, content migration, and user training.
Utilize the LMS to deliver, track, and report on learning participation and outcomes.
Stay current with learning technologies and tools, including virtual facilitation platforms (Microsoft Teams, Zoom) and eLearning software (Articulate, Captivate, Camtasia).
Partner with business and HR leaders to establish career paths, competency frameworks, and development plans that support growth and succession planning.
Develop and implement structured onboarding programs that accelerate new hire productivity.
Provide guidance and consultation to managers on coaching, performance development, and employee growth planning.
Align learning initiatives with overall talent management and organizational development strategies.

Requirements

Demonstrated experience deploying and managing an LMS; proficiency in Microsoft Office Suite; familiarity with eLearning and virtual facilitation tools.
Strong ability to evaluate learning effectiveness and make data-driven recommendations for continuous improvement.
Excellent communication, facilitation, and presentation skills.
Strong collaboration, relationship-building, and project management skills.
Creative and innovative approach to learning design with the ability to balance strategy and execution.
Customer-focused mindset with a commitment to excellence.
Bachelor’s degree in Human Resources, Organizational Development, Adult Learning, Education, or a related field preferred.
Minimum of 10 years of progressive experience in learning and development with a proven record of designing and delivering impactful programs.

Nice-to-haves

CPLP, CPTD, or similar professional certification preferred.

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)
Alternative/Hybrid Work Schedules