Operations Knowledge Manager

The College Board

🇺🇸In-Person - VA$80K–$125K/yr6mo ago

Higher Ed Operations Knowledge Management Process Improvement Governance Operations Management Business Analysis

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Role Snapshot

The Operations Knowledge Manager oversees the end-to-end lifecycle of operational knowledge at The College Board, enhancing processes to improve efficiency in digital assessments and customer engagement. This role serves as the command center for operational knowledge, ensuring information is accurate, current, and integrated into tools and workflows that support day-to-day operations.

Skills & Tools: 7+ years of experience with knowledge base or SaaS platforms like ServiceNow, SharePoint, or Salesforce; strong business analysis, influencing, and strategic thinking skills. Excellent communication and attention to detail, with familiarity in AI/ML solutions and experience working in agile environments.

Qualifications: Hands-on administration experience with knowledge platforms such as ServiceNow, SharePoint, or Salesforce; strong business acumen and collaborative mindset. Familiarity with AI/ML solutions required.

Location: In-Person - VA

Compensation: $80K–$125K/yr

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