Solutions Engineer

Instructure • Full-time • Remote (United States) • $100,000 - $112,000 / year • 6d ago

Fast Facts

Instructure is seeking a passionate Solutions Engineer to guide prospective customers through the evaluation of their Learning Platform, with a focus on providing tailored solutions and technical support during the sales process.

Responsibilities: Engage with higher education stakeholders to present Instructure's Learning Platform, tailor product demonstrations, and lead technical discussions while analyzing customer goals and proposing suitable solutions.

Skills: Proven experience in academic technology, excellent communication skills, knowledge of SaaS and education systems, project management abilities, and sales methodologies integration.

Qualifications: Experience in education technology, solutions engineering, and mentorship; strong analytical skills and executive-level confidence in strategic discussions.

Location: US-Remote

Compensation: $100000 - $112000 / Annually

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.

And that's where you come in:

We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE) having the primary objective of helping guide prospective customers in their Instructure Learning Platform evaluation process. Specifically, evaluations of Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Credentials, and Impact by Instructure. Someone that will work directly with account executives to both sell and architect the best possible solution for buyers.

Solutions Engineers are the primary knowledge resource for the sales team and are responsible for actively driving and managing the functional and technical evaluation stages of the sales process. SEs are the key technical advisor and product advocate, thoughtfully considering all alternatives to arrive at best recommendations.

SEs must effectively communicate complex education and technology concepts and practices to a variety of stakeholders. This SE position will partner with our Higher Education Sales Team. The location of this position is flexible, although candidates must be willing to travel up to 60%.

What you will be doing:

Present the Instructure Learning Platform as a product (and Instructure as a partner) to a variety of higher education stakeholders.
Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s).
Promote methods of using instructional technology to transform teaching and learning.
Develop and deliver tailored product demonstrations that are simple but engaging.
Lead in-depth, technical discussions with information technology experts.
Identify or develop solutions to address unique technical or functional requirements.
Understand and document customer requirements to support a successful evaluation and implementation.
Assist proposal writers with responding to functional and technical elements of RFIs/RFPs
Leverage prior education technology or solutions engineering experience to help others on the sales team achieve sales and professional development goals
Contribute to team development efforts by participating in recruiting and onboarding, mentorship, and sales enablement activities
Work across geographies in pursuit of company objectives

Here's what you need to know/have:

Proven academic technology and/or solutions engineering experience
Proven experience providing professional development and mentorship
Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
Proven knowledge of an experience integrating sales methodologies
Proven project management skills
Applied understanding of teaching, instructional design, and education systems administration
Expert understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, student information systems, AI in education etc
Executive-level confidence to assume an active role as a thought leader in strategic discussions with internal and external stakeholders
Articulate and compelling presentation skills
Excellent communication skills in speech and writing, tailored for an audience
Self-motivated, self-reliant, and collaborative
Access to a nearby airport. Travel requirements up to 60%

Get in on all the awesome at Instructure:

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation and participation in Instructure’s equity program
Flexible schedules and a remote-friendly culture, with hybrid or onsite work available in some regions for specific jobs.
Generous paid time off, including global holidays and our annual “Dim the Lights” company-wide shutdown from December 26 to December 31
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your growth
The technology and tools you need to do your best work—typically a Mac, with PC options available in some locations
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful connection

$100,000 - $112,000 a year

This role includes a competitive base salary and a performance-based commission component. The listed range reflects our target hiring range, with flexibility based on experience, skills, and market factors.

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.