Field Operations Engineer (Duval County FL)

CENTEGIX • Full-time • Hybrid in Jacksonville, Florida, United States • 1m ago

Fast Facts

Centegix is seeking a dedicated Field Operations Engineer to enhance customer safety by effectively implementing and supporting their safety technology in various settings, including schools and hospitals in Duval County, FL.

Responsibilities: Engage with IT and Operations leaders, install technology, troubleshoot issues, provide customer training, and ensure adherence to safety protocols while maintaining strong customer relationships.

Skills: Excellent communication, problem-solving skills, technical aptitude, and ability to manage time effectively in a dynamic work environment.

Qualifications: 2+ years of customer-facing experience, high school diploma (college degree preferred), and knowledge of technology and networking is a plus.

Location: Jacksonville, FL with required travel up to 75% regionally and occasionally nationally.

Compensation: Not provided by employer. Typical compensation ranges for this position are between $60,000 - $85,000.

Description

CENTEGIX® is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud-based CENTEGIX Safety Platform™ initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX’s innovative safety solutions to empower and protect people every day.

Purpose:

We are looking for a Field Operations Engineer to be the trusted face of our company, and to help our customers get the most out of our safety platform. This is a great opportunity for you to be the hero, who makes schools, hospitals and local government offices safer.

This person will be representing the company on school sites, hospitals or public safety buildings. Given the environment, a high level of professionalism, appropriate conduct, and adherence to safety protocols is mandatory.

If you are a problem-solver, who enjoys working with people, and likes the idea of building a network of leaders from our customer-base, this is a great opportunity for you. This role will allow you to work directly with IT and Operations leaders, building trust as you help them with our technology.

A day in the life of a Field Operations Engineer is never boring. You'll be doing everything from installing our new technology to troubleshooting and resolving issues on-site. We'll give you all the tools and training you need, but what we really want is your commitment to our customers and your ability to build trust with people.

If you are a great communicator with a strong technical aptitude, you will thrive in this role. You will have the chance to learn new technology, make a real impact on customer safety, and grow your career with a team that values your contributions.

Position Responsibilities:

Engage Operations, IT, and Facilities leaders at customer sites to resolve platform issues that arise from time-to-time
Serve as a customer-facing representative of CENTEGIX, ensuring confidence and trust in our solutions.
Effectively engage with customers, ensuring clear communication and exceptional service. Build and maintain strong relationships to enhance customer satisfaction and operational success.
Maintain professional conduct and strictly adhere to all school district policies and safety standards while on K-12 property.
Develop a deep understanding of our products and services to communicate their value effectively. Confidently answer customer questions, provide solutions, and represent the company with knowledge and professionalism.
Ensure company assets are recovered from installers and returned in a timely manner.
Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
Capture and provide feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams, emphasizing reliability and enhancing the user experience
Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
Assist with change, add or routine maintenance questions and orders
Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services, building confidence in platform use and long-term value
Engage administrators and end users, where possible, to generate feedback on the platform and verbatim to leverage in marketing activities.

Requirements

Travel required up to 75% of the time.
Travel is primarily regional but national travel will be required. Additionally, travel is aligned with business activity. During slow periods, travel may not be required. During peak times, travel can be up to 75-85% for 4-6 weeks at a time. Adequate measures are taken to provide work/life balance, but flexibility is critical to the role
Second shift work required when supporting installers working after hours. Role is approximately 25% day shift work, 75% evening shift. Flexibility is required to work when students are not present (evenings/weekends/school breaks) for installation or maintenance activities.
2+ years proven experience interfacing and interacting with customers, primarily onsite, with an emphasis on building trust and reliable support.
Demonstrated sound judgment and professionalism in a sensitive environment, particularly when working around children.
High school diploma or equivalent experience; college degree preferred
Successful completion of a comprehensive background check and fingerprinting may be required prior to being provided access to our customer sites, as mandated for all personnel working on customer grounds.
Basic knowledge of technology and hand tools required. Understanding of IP and basic networking, wireless systems and protocols is a plus.
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Physical requirements:
Ability to lift and carry up to 75 lbs.
Carry and climb ladders, stand, kneel
Bend, sit or lie down while installing equipment
Stand for long periods of time

What’s in it for you?

Participation in company wide discretionary bonus
Fifteen days of PTO plus twelve company holidays
Three days of paid Sick Leave and one floating holiday
Monthly device(s) reimbursement
Up to $2500/year reimbursement for eligible education expenses
We offer a range of Healthcare plans to meet your needs (medical, dental, vision)
401(k) Plan with 4% employer contribution to help you plan for the future
Employee Referral Bonus
Charitable Program Match

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.